Shequoia Dockery
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Clerk
JobGiraffe
12.2022 - 02.2023
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Responded to inbound inquiries regarding accounts and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Member Services Representative
PCG Consulting
01.2022 - 07.2022
- Verified customer identification and documentation for compliant transactions.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Collections Representative/Loan Processor
Enova International
01.2019 - 03.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and contracts on accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Negotiated to collect balance in full.
- Recorded all information regarding financial status of customers.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Processed loan applications and monitored progress from start to finish.
- Provided quick turnaround times to maintain fast-past schedule.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Customer Service Representative
Maximus Call Center/ Randstad
07.2017 - 07.2019
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Manchester, NH06.2024
Skills
- Financial Reporting
- Account Monitoring
- Audit Support
- Data Entry
- Issue Resolution
- Customer Support
- Customer Service
Timeline
Accounts Receivable Clerk
JobGiraffe
12.2022 - 02.2023
Member Services Representative
PCG Consulting
01.2022 - 07.2022
Collections Representative/Loan Processor
Enova International
01.2019 - 03.2021
Customer Service Representative
Maximus Call Center/ Randstad
07.2017 - 07.2019
Bachelor of Science - Business Administration And Management
Southern New Hampshire University