Shequoyia Garcia
Cocoa,FL
Summary
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptivity ensuring seamless operations and meeting changing demands. Known for reliable and exceptional customer service, consistently delivering results.
Overview
2026
2026
years of professional experience
Work History
Driver
Uber/Lyft
Rockledge, FL
01.2022 - Current
- Ensured timely and safe transportation of passengers.
- Maintained vehicle cleanliness and operational readiness through regular inspection and maintenance checks.
- Managed time effectively to ensure timely pickups and drop-offs, consistently meeting client expectations.
- Developed strong communication skills while interacting with diverse groups daily.
- Increased repeat business through exceptional customer service. resulting in numerous positive reviews on the rideshare platform.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Westgate Resorts
Customer Service Representative
Orlando, Florida
01.2021 - 11.2025
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Built rapport with customers through active listening, empathy, and personalized interactions.
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis.
- Part of De-escalation team, which managed escalated customer complaints, employing conflict resolution strategies to achieve positive outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
UPS ( Seasonal )
Package Handler
Rockledge, FL
2023 - 2025
- Operated package scanning systems to ensure accurate tracking of shipment.
- Sorted and organized packages efficiently to optimize workflow and reduce delays.
- Load packages numerically into various truck for drivers.
- Collaborated with team members to maintain satety standards during package handling.
- Maintain clean workspaces.
Footlocker Warehouse
Package Handler
Junction City, KS
10.2014 - 11.2019
- Pick and pack merchandise, create shipping labels.
- Box merchandise for shipping.
- Operated forklifts and pallet jacks to transport materials efficiently throughout the warehouse.
- Managed inventory levels by accurately receiving, inspecting, and organizing incoming shipments.
- Maintain cleanliness and safety standards within work areas to promote a safe working environment.
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Calm under pressure
- Active listening
- Organization and time management
Timeline
Driver
Uber/Lyft
01.2022 - Current
Westgate Resorts
Customer Service Representative
01.2021 - 11.2025
Footlocker Warehouse
Package Handler
10.2014 - 11.2019
UPS ( Seasonal )
Package Handler
2023 - 2025