Shera Reed
Morristown
Summary
Professional with a strong background in case management, prepared to make a significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and client advocacy. Reliable and results-focused, with a commitment to achieving positive outcomes.
Overview
13
13
years of professional experience
Work History
Eligibility Counselor
Tennessee Department of Human Services
03.2022 - Current
- Manages a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting interviews with customers by phone.
- Document information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files
- Provides case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement through phone.
- Calculate monthly income and expenses to ensure accurate budgeting.
- Develops and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.
Case Manager
Tennessee Department of Children’s Services
08.2021 - 03.2022
- Conducted on-going face-to-face visits with children, resources families, providers, kinship home and other relevant entities.
- Gathered demographic information on the child and family (e.g. Genogram, Ecomap, Lexus Nexus, etc.).
- Convened and identified members for a Child and Family Team Meetings that will work collaboratively with the Case Manager to develop action steps and goals to be accomplished by the child and family.
- Engaged with children and families to build a trustful relationship.
- Completed required assessments in a timely manner (e.g. Family Functional, CANS, YLS, FAST, etc.).
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Assistant Processor
Mortgage Investors Group
11.2020 - 08.2021
- Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
- Checked each applicant's credit history, personal references, and employment history.
- Assisted program operations by preparing and updating documents, reports, and spreadsheets.
- Increased credibility and client awareness by creating technical and non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters.
- Was in charge of the reception area, which included answering phones, handling in-person requests, managing internal and external communications, and greeting visitors.
Sales Representative
AT&T Store
10.2019 - 11.2020
- Greet customers as they enter and thank them for their continued business.
- Communicated with customers to learn about their needs and make recommendations for the best solutions.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Met specific sales quotas relating to new products and services.
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
Data Entry Clerk
Hamblen County Courthouse
06.2012 - 09.2020
- Reviewed and updated account information in company computer system.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Identified, corrected and reported data entry errors.
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into company database to provide leaders with quick access to essential client data.
Scorekeeper
Morristown Parks & Recreation
12.2012 - 02.2020
- Kept track of game actions in order to keep league, player, and team statistics up to date.
- Kept track of play times and elapsed time, stopping clocks to meet regulatory requirements during specific events.
- Kept track of players and referee calls to ensure that the score was correct throughout the game, and I operated the electronic scoreboard to display the most up-to-date numbers.
- Calculated athlete, team, and league statistics on a rolling basis during games.
- Calculated penalties, added and subtracted points from scores, and kept accurate totals for each game.
Associate Team Leader
Girls Inc. of Hamblen County
05.2019 - 08.2019
- Created unique themes and fun and educational activities for children between 6 and 7 years old.
- Collaborated with other team members and planned special trips and activities for children.
- Paid attention to emotional and behavioral health of children in classroom and during special activities.
- Developed and monitored weekly staff schedules.
- Followed staffing strategies to achieve production goals.
- Performed various troubleshooting tasks to address assembly issues.
Emergency Room Registration Clerk
Covenant Health System
09.2017 - 02.2018
- Helped patients with admissions process and adhered to state and federal laws.
- Handled insurance claim duties and verified that each met standards of admissions.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Helped patients complete paperwork and explained processes and procedures.
- Assisted with hospital admissions and paperwork.
- Updated patient financial information to promote accurate record keeping.
Education
Master of Education - Curriculum And Instruction
Middle Tennessee State University
Murfreesboro, TN06-2027
Master of Education - Curriculum And Instruction
Middle Tennessee State University
Murfreesboro, TNMaster of Education - Curriculum And Instruction
Middle Tennessee State University
Murfreesboro, TNBachelor of Science - Human Services
East Tennessee State University
Johnson City, TN01.2018
Associate of Applied Science - General Studies
Walters State Community College
Morristown, TN01.2016
High School - undefined
Morristown-Hamblen East High School
Morristown, TN01.2014
Skills
- Organization
- MS Office
- Problem solving
- Public speaking
- Critical thinker
- Case management
- Communication
- Verbal communication
Timeline
Eligibility Counselor
Tennessee Department of Human Services
03.2022 - Current
Case Manager
Tennessee Department of Children’s Services
08.2021 - 03.2022
Assistant Processor
Mortgage Investors Group
11.2020 - 08.2021
Sales Representative
AT&T Store
10.2019 - 11.2020
Associate Team Leader
Girls Inc. of Hamblen County
05.2019 - 08.2019
Emergency Room Registration Clerk
Covenant Health System
09.2017 - 02.2018
Scorekeeper
Morristown Parks & Recreation
12.2012 - 02.2020
Data Entry Clerk
Hamblen County Courthouse
06.2012 - 09.2020
Associate of Applied Science - General Studies
Walters State Community College
High School - undefined
Morristown-Hamblen East High School
Master of Education - Curriculum And Instruction
Middle Tennessee State University
Master of Education - Curriculum And Instruction
Middle Tennessee State University
Master of Education - Curriculum And Instruction
Middle Tennessee State University
Bachelor of Science - Human Services
East Tennessee State University
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