SHERAGHA AHMADI
Laurel,USA
Summary
Former U.S. Army interpreter trusted with highly classified and time-critical assignments during combat operations in Afghanistan. Experienced Operations Support Specialist skilled in handling incoming and outgoing documentation, mail processing, and facsimiles to ensure seamless workflow efficiency. Proficient in supporting client service associates and operational personnel by managing administrative tasks, coordinating processes, and maintaining compliance with organizational standards. Strong ability to communicate with clients via written and verbal channels, ensuring timely resolution of inquiries and document-related concerns. Adept at prioritizing multiple project activities, monitoring progress, and ensuring tasks are completed within deadlines. Proficient in MS Word, MS Excel, and database management, with the ability to analyze data, generate reports, and enhance operational efficiency. Highly detail-oriented and methodical, ensuring accuracy in all operational functions, compliance adherence, and risk mitigation. Skilled problem solver with the capability to work independently while maintaining flexibility in assigned duties. Experienced in coordinating cross-functional teams, hosting calls, and facilitating smooth communication between multiple stakeholders. Dedicated team player with excellent organizational skills and the ability to manage/analyze data sets, generate reports, and create Excel macros to optimize processes.
Overview
9
9
years of professional experience
Work History
Corporate Operations Associate
Democracy International
01.2025 - Current
- Work with the Admin and Ops Manager to maintain and update Home Office Operations department policies
- I have been leading invoice reviewing, documenting, and submitting for payment and approval of the Operations Manager
- Providing administrative support for indirect & direct spending and procurement
- Processing invoices and generate purchase orders for vendor’s payment
- Set Facilities services email liaison to ensure general inquiries receive response within a timely manner
- Served as a point of contact for the company employees' tickets and take steps to solve the employees' issues
- Support the administration of day-to-day activities such as procurement, processing direct and indirect invoices
- Organizing, labeling, and shredding the home office and field project documents
- Support all research on HR policies, benefits, etc
- (e.g., expat allowances, overseas benefits, EEO-1 report, etc.)
- Led the home office cost reduction project and found ways to decrease the cost of grocery and office supplies by 10%
- Design and order the business cards for the Company employees
- Coordinate HR projects (meetings, training, surveys, etc.)
- Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refer more complex questions to the supervisor or appropriate staff
- Support all aspects of HR administration for the organization’s U.S
- And non-U.S
- Staff as directed
- Assist in maintaining the professional character of the office, including organizing the supply room, kitchen, conference areas, and other communal spaces
- Tracking, maintaining, and ordering all supplies to ensure key supplies are never out of stock and to provide budget estimates
- Providing administrative support for indirect & direct spending and procurement
- Served as backup for administration and operations colleagues and team
- Set up of home office every morning for all the employees
Operations & Administration Assistant
Democracy International
05.2023 - 12.2024
- Work with the Admin and Ops Manager to maintain and update employee handbooks and policies
- I have been leading the project of the Afghan Special Immigration Visa (SIV) and P-2 Programs, supporting former employees stuck in Afghanistan and Pakistan throughout their SIV and P-2 cases
- Support the administration of day-to-day activities such as procurement, processing direct and indirect invoices
- Organizing, labeling, and shredding the home office and field project documents
- Support all research in respect of HR policies, benefits, etc
- (e.g., expat allowances, overseas benefits, EEO-1 report, etc.)
- Coordinate onboarding of new hires to include background checks, new hire paperwork, verification and I-9 documentation, enrollment in benefits, and workspace and computer setup
- Maintain all HR and employee files including personnel, benefits, I-9, background checks, etc
- Coordinate HR projects (meetings, training, surveys, etc.)
- Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refer more complex questions to the supervisor or appropriate staff
- Support all aspects of HR administration for the organization’s U.S
- And non-U.S
- Staff as directed
- Assist in maintaining the professional character of the office, including organizing the supply room, kitchen, conference areas, and other communal spaces
- Tracking, maintaining, and ordering all supplies to ensure key supplies are never out of stock and to provide budget estimates
- Providing administrative support for indirect & direct spending and procurement
- Served as backup for administration and operations colleagues and team
- Support the recruitment and interview process, including job postings, tracking and reviewing candidate applications, phone screens, scheduling interviews, reference checks, updating the applicant tracking system, and preparing offer letters
L-5 Dari Interpreter and Translator
Languageline Solutions
05.2022 - 04.2024
- Answer and Managed over 50 incoming calls promptly and conduct interpretation in a friendly and professional manner
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions
- Interpreted conversations, medical and legal terms, insurance calls, etc., over the phone to U.S courts, USCIS, and hospitals
- Speak clearly in both languages, using proper pronunciation, enunciation, and polite expressions
- Always maintain a professional demeanor throughout the call
- Remain calm during calls if one of the primary speakers is incoherent or upset, especially in emergencies
- Maintain punctuality and availability during scheduled work hours
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client’s permission
- Understand protocol and terminology for various industries, including but not limited to Medical, Insurance, Finance, Law, and Immigration
- Demonstrate commitment to cultural sensitivity and working in a diverse environment
Human Resource Intern
Democracy International
02.2022 - 05.2023
- Provide support to our home office Administration and Operations Team
- Support DI recruitment and interview process by scheduling orientation meetings and using Paycor and other job posting websites for Vacancy announcements
- Support the maintenance of HR policies and manuals on Airtable
- Support the organization of company training, professional development, and morale activities, including retreats, etc
- Contribute to the development and implementation of staff learning opportunities
- Measure conversion rates, including numbers of passive candidates who turn into applicants, get invited to interviews, get offers, and get hired
- Post job Vacancies on different websites, such as LinkedIn, Devex, Company website, ETC
- Lead the scanning and transfer of files into the shared drive and ensure standard file naming across the team
- Champion ongoing projects through research and collecting data
- E.g., research HR laws, benefits, and allowances for DI staff and other related topics as required
- Streamlined operations and prioritized tasks
Pashto and Dari Linguist and Cultural Advisor to the U.S. Army
Mission Essentials
05.2019 - 07.2020
- Served as an English translator and cultural advisor to the U.S
- Army, Air Force, and Special Forces
- Organized and moderated meetings between U.S
- Supervisors and Afghan counterparts
- Facilitated communication with Afghan allies during high-risk combat operations
- Conducted various training designed by U.S
- Forces for Afghan National Army officers
- Assisted U.S
- Military surgical teams as an interpreter during the treatment of Afghan casualties
- Leading and organizing meetings between Afghan elders and their U.S
- Counterparts and interpreting the conversations simultaneously
- Performed day-to-day work administration and other duties as assigned
Legal Advisor/HR
East Zone Traders and Craftsmen Directorate (NGO)
06.2016 - 08.2018
- Assisted in employee recruitment and training seminars
- Interacted with local traders and businesses to identify obstacles and find opportunities to assist them
- Maintained professional and constant communications with staff
- Ensured that staff got paid correctly and on time
- Served as an advisor to NGO staff to help understand cultural and regional norms regarding trade
- Handled administrative responsibilities to ensure the success of back-office operations
Education
BBA -
Pune University, ISB&M College of Commerce
India04.2016
Diploma in International Relations and Administrative Management -
Abeda Inamdar Senior College of Arts, Science And Commerce
India05.2015
Skills
- Microsoft Office Suite
- Paycor
- Airtable
- Corel Draw X6
- Adobe Photoshop Professional Editing
- 80 words/min typing
- Procurement management
- Vendor management
- Time management
- Operations management
- Administrative support
Languages
English
Pashto
Persian
Dari
German
Hindi
Timeline
Corporate Operations Associate
Democracy International
01.2025 - Current
Operations & Administration Assistant
Democracy International
05.2023 - 12.2024
L-5 Dari Interpreter and Translator
Languageline Solutions
05.2022 - 04.2024
Human Resource Intern
Democracy International
02.2022 - 05.2023
Pashto and Dari Linguist and Cultural Advisor to the U.S. Army
Mission Essentials
05.2019 - 07.2020
Legal Advisor/HR
East Zone Traders and Craftsmen Directorate (NGO)
06.2016 - 08.2018
BBA -
Pune University, ISB&M College of Commerce
Diploma in International Relations and Administrative Management -
Abeda Inamdar Senior College of Arts, Science And Commerce
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