Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Lots of customer service experience in person and on phone.
Work History
Kitchen Manager
Country Girl Jams By Kayterra Farms
09.2021 - 08.2023
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Checked and tested foods to verify quality and temperature.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Delegated food preparation duties.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Calculated prices of ingredients to monitor food costs and control expenses.
Motivated staff to perform at peak efficiency and quality.
Purchased food and cultivated strong vendor relationships.
Customer Service Representative and Trainer
Dialog Direct
08.2013 - 06.2016
Provided coaching and mentoring to employees.
Trained and mentored new personnel hired to fulfill various roles.
Developed and executed performance management programs to increase employee engagement and productivity.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Worked with customers to get their prescriptions filled.
Worked with Doctor offices to get medications for patients and medical referrals.
Worked with patients to get the correct medication or a more appropriate medication.
Owner/Operator Store/Kitchen
Carpenters Bluff Junction
03.2011 - 06.2013
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Evaluated suppliers to maintain cost controls and improve operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Prepared bank deposits and handled business sales, returns and transaction reports.
Oversaw business budget planning and administration, accounting functions, purchasing, and handled financial needs.
Purchased food and products for store and kitchen.
Food preparation, cooking, cleaning and sanitizing store and kitchen.
Worked with vendors to purchase products.
Education
Associate of Applied Science - Medical Assisting
Blue Cliff College - Gulfport
Gulfport, MS
08.2010
Skills
Food Preparation and Safety
Brand Loyalty
Equipment Maintenance
Room Preparation
Verbal and Written Communication
Attention to Detail
Portioning Understanding
Multitasking and Organization
Customer Needs Assessments
Recruitment and Hiring
Inventory Control
Portion and Cost Control
Timeline
Kitchen Manager
Country Girl Jams By Kayterra Farms
09.2021 - 08.2023
Customer Service Representative and Trainer
Dialog Direct
08.2013 - 06.2016
Owner/Operator Store/Kitchen
Carpenters Bluff Junction
03.2011 - 06.2013
Associate of Applied Science - Medical Assisting
Blue Cliff College - Gulfport
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