Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherali Hooda

Agile Delivery Professional
Little Elm,USA

Summary

Sherali is a seasoned PMO and Agile Delivery Strategist at Accenture, bringing over a decade of proven expertise in orchestrating complex IT initiatives across diverse sectors including Hospitality Operations & Technology, Banking, and Large-Scale Retail Enterprises. As a SAFe-certified professional, he demonstrates mastery in leading both co-located and globally distributed Scrum teams, consistently delivering high-impact solutions within dynamic, fast-paced environments.

Renowned for his deep command of Agile methodologies, Sherali spearheads enterprise-level digital transformations that streamline operational workflows, elevate customer experiences, and align technology initiatives with strategic business goals. His approach as a servant-leader fosters high-performing, self-organizing teams while driving accountability, transparency, and continuous improvement across all phases of project execution.

Sherali excels at bridging communication between technical teams and executive leadership, facilitating collaboration, coaching Agile teams, and ensuring initiatives are delivered punctually and within budgetary constraints. His analytical acumen, infectious enthusiasm, and innate problem-solving ability distinguish him as a catalyst for innovation and sustained organizational growth.

Eager to harness his Agile leadership capabilities, Sherali aims to continue delivering transformative business value through forward-thinking practices and technology-driven excellence.

Overview

22
22
years of professional experience

Work History

Agile Delivery Manager – Scrum Master

Accenture
09.2021 - Current
  • As an Agile Delivery Manager at Accenture, I led the end-to-end delivery of complex, high-visibility projects across the hospitality, insurance, healthcare, utilities, and banking sectors. I collaborated closely with both business and technology stakeholders—including executive leadership—to align delivery objectives with strategic goals. My role encompassed Agile delivery leadership and PMO oversight, driving successful execution through frameworks like Scrum, Kanban, and SAFe. I played a key role in Agile coaching and transformation, guiding teams and leaders through Agile adoption, maturity assessments, and scaled delivery practices. I established governance models, improved reporting and delivery frameworks, and ensured transparency and accountability across initiatives. My work consistently enabled client organizations to improve delivery velocity, customer experience, and operational efficiency. I also built and mentored high-performing teams, fostering a culture of continuous improvement, collaboration, and value-driven execution.

Technical Project Manager – Agile Coach & Scrum Master

JCPenney
03.2020 - 09.2021
  • At JCPenney, I served as the Scrum Master and Agile Coach for the Store Technology and Mobile Applications teams, where I championed the institutionalization of Agile values and principles across both execution and leadership tiers. I orchestrated cross-functional collaboration, maintained rigorous adherence to program schedules, and harmonized inter-team dependencies to ensure timely and efficient delivery. During the unprecedented challenges of the COVID-19 pandemic, I spearheaded the implementation of mission-critical initiatives such as Buy Online, Pick Up In Store (BOPIS) and Curbside Pickup—projects that not only enhanced customer convenience but also safeguarded the well-being of both consumers and frontline associates. In my capacity as Release Train Engineer (RTE), I administered all facets of Program Increment (PI) Planning, execution, and outcome reporting, fostering alignment across diverse Agile teams. I proactively engaged with senior leadership and peer RTEs to identify systemic inefficiencies, remove organizational impediments, and elevate Agile maturity through targeted coaching and strategic intervention. Additionally, I acted as a key liaison for program reporting, generating comprehensive weekly dashboards and status updates that illuminated team performance, milestone attainment, and critical risk factors, thereby enabling data-driven decision-making at the executive level.

Agile Coach & Senior Scrum Master – Operational Decisioning - Consultant

USAA
06.2018 - 03.2020
  • As Senior Scrum Master at USAA, I held comprehensive responsibility for ensuring that the Operational Decisioning team remained deeply aligned with core Agile values and principles. I diligently coached the Agile Release Train to internalize and operationalize SAFe methodologies, enabling teams to self-organize while consistently delivering high-impact solutions to business stakeholders and customers. Functioning as both a servant leader and an evangelist of the Agile ethos, I provided strategic coaching, developmental guidance, and targeted education while proactively eliminating systemic impediments that hindered velocity and cross-team cohesion. I collaborated extensively with senior leadership to contextualize SAFe practices to the enterprise environment, identifying and executing continuous improvement strategies that elevated team performance and Agile maturity. In addition, I worked in close partnership with the Release Train Engineer (RTE) and generated comprehensive weekly project and program reports. These reports illuminated progress against strategic objectives, offering leadership actionable insights into team performance, delivery roadblocks, and opportunities for optimization.

Development Manager and Agile Coach – Mobile Application - Consultant

HILTON WORLDWIDE
05.2017 - 04.2018
  • As the Mobile Application Development Manager at Hilton, I oversaw the daily operations of the mobile software development team, guiding technical execution within a fast-paced DevOps environment. My responsibilities encompassed the critical evaluation of development tools, methodologies, and automation strategies to enhance efficiency and scalability. Concurrently serving as both Agile Coach and Scrum Master, I facilitated alignment across cross-functional stakeholders—including subject matter experts, product owners, and senior leadership—to define business requirements and strategically prioritize mobile application initiatives. I played a pivotal role in accelerating Agile adoption by mentoring team members on engineering best practices and instilling a mindset of iterative improvement. I conducted planning sessions grounded in SAFe principles, emphasizing objective-driven delivery and measurable outcomes. In collaboration with the Project Management Office (PMO), I championed the institutionalization of Agile frameworks, onboarding new development personnel and business stakeholders to foster a unified, value-centric delivery culture.

Senior Applications Consultant – Car Rental/Hospitality - Consultant

HERTZ RENTAL CAR
01.2017 - 05.2017
  • As the Senior Application Consultant and Scrum Master at Infor’s Hospitality Software Consulting Organization, I was entrusted with analyzing and redefining the client’s existing business processes and challenges to architect forward-thinking, strategic solutions. In response to Hertz Rental Car’s initiative to modernize its legacy booking platform, I played a pivotal role in transitioning the system to an advanced, cloud-based and mobile-enabled infrastructure. Leveraging a blend of technical acumen, industry-specific insight, and business process expertise, I conducted a comprehensive needs assessment and defined detailed requirements aligned with the client’s transformation objectives. During the project's inception, I spearheaded the evaluation of the current-state architecture, conducted rigorous gap analyses, and identified critical success factors to inform the design of a scalable future-state solution. Additionally, in my role as Scrum Master, I led a focused Agile team of developers and QA professionals in the creation of prototype modules. These functional demonstrations served as proof of concept, validating both our approach and the proposed system’s potential to address complex operational challenges and enhance customer engagement.

Principal Consultant – Agile Coach & Business Systems Analyst - Strategic Solutions

CIBER
04.2014 - 12.2016
  • As the Principal Consultant and Certified Scrum Master at CIBER, I was entrusted with the strategic responsibility of analyzing and redefining clients’ operational processes, identifying pain points, and delivering transformative, enterprise-grade solutions. I conducted comprehensive methodology reviews, encompassing the analysis of business and user requirements, systems documentation, and the translation of complex functional specifications into actionable user stories and precise acceptance criteria. As the designated Agile and Scrum Subject Matter Expert (SME), I led enterprise Agile transformations, coaching consulting teams and embedding best practices across client environments to drive sustainable agility. I orchestrated the end-to-end requirements elicitation process and oversaw both development and QA automation efforts within a high-velocity Agile and DevOps framework.
  • Serving as the SME for Hospitality Systems, I collaborated extensively with client stakeholders to assess and strategically prioritize competing business challenges. I devised targeted, scalable solutions, validated them through stakeholder feedback, and consistently aligned deliverables with overarching organizational objectives. Throughout each engagement, I demonstrated expansive domain expertise, sound strategic judgment, and a relentless focus on delivering measurable value through innovation and process optimization.

Agile Coach & Scrum Master – Consultant

WIPRO TECHNOLOGIES
12.2013 - 04.2014
  • As a SAFe Certified Scrum Master and Agile Coach supporting Capital One Auto Finance at the enterprise level, I was responsible for analyzing complex business challenges, defining strategic roadmaps, and establishing scalable Agile frameworks to support large-scale software and web development initiatives. Recognized as a seasoned servant-leader, I was engaged to ensure on-time, on-budget delivery by orchestrating seamless collaboration across multiple Scrum teams, while simultaneously guiding their Agile evolution. I provided daily coaching to reinforce Scrum principles, instilled a culture of self-organization, and proactively eliminated organizational impediments that hindered velocity and cross-team synergy. My leadership catalyzed high-performing, self-motivated teams that consistently delivered quality outcomes in fast-paced, high-stakes environments. Through my strategic facilitation and unwavering commitment to Agile excellence, I enabled Capital One to accelerate innovation while maintaining rigorous delivery discipline.

Scrum Master & Senior Business Analyst

SABRE
08.2011 - 12.2013
  • In my capacity as the Senior Business Analyst and a Certified Scrum Master, I bore the principal responsibility for comprehensively discerning and articulating existing business processes and systemic inefficiencies, subsequently conveying these findings to executive leadership. I meticulously conducted Business Requirements Document (BRD) reviews, entailing an in-depth analysis of both business and user needs. This process encompassed the precise documentation of requirements and their strategic transformation into system requirement specifications, later refined into detailed user stories and robust acceptance criteria.
  • I played a pivotal role in assisting cross-functional teams in the prioritization of multifaceted business challenges, systematically identifying and validating optimal solutions while mentoring junior analysts and guiding them through complex decision-making frameworks. In my role as Scrum Master across multiple geographically dispersed Scrum teams, I adeptly orchestrated and facilitated all Sprint ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring continuous alignment with stakeholder expectations and organizational objectives.
  • Furthermore, I championed the proactive identification and resolution of impediments, thereby safeguarding velocity and sprint integrity. My engagement extended to the thorough evaluation and refinement of BRDs, where I delineated intricate business requirements and devised strategic solutions to address high-stakes and mission-critical initiatives. This involved synthesizing insights from disparate technological ecosystems and functional domains to drive transformative business outcomes across enterprise-level projects.

Property Migration – Senior Consultant

STARWOOD HOTELS & RESORT
05.2011 - 08.2011
  • I held principal responsibility for orchestrating the global rollout of a sophisticated Integrated Sales & Catering application, successfully deploying it across a network of over 900 hotels worldwide. Leveraging my extensive experience collaborating with software developers, I played an instrumental role in the design and implementation of a custom Property Migration Tool. This advanced utility enabled seamless data migration—both current and historical—from legacy Delphi and Opera Sales & Catering platforms into the newly adopted Oracle Siebel-based ecosystem.
  • The execution of this enterprise-level initiative not only ensured data fidelity and operational continuity across disparate hotel properties but also strategically positioned the organization to enhance cross-brand collaboration. The newly integrated system empowered individual hotels to synchronize with the corporate sales infrastructure, thereby significantly amplifying the potential for group business growth across all Starwood-affiliated brands. This initiative represented a major leap forward in the digital transformation of sales operations within the hospitality sector.

Implementation Manager – Property Systems Deployment

WYNDHAM WORLDWIDE
03.2003 - 03.2011
  • In a dynamic and fast-paced hospitality environment, I collaborated extensively with approved Property Management System (PMS) vendors—including Micros Opera PMS, SoftHotel, and associated Point of Sale (POS) platforms—to ensure the timely and accurate delivery of critical services. Acting as the primary liaison between third-party vendors and Wyndham Hotel Group, I facilitated the seamless coordination and deployment of system hotfixes, electronic patches, and version upgrades, ensuring they were executed within stringent deadlines and quality benchmarks.
  • In partnership with the Property Systems Deployment team, I contributed to the formulation of comprehensive service level requirements to guide deployment protocols and enhance operational consistency across properties. I rigorously reviewed technical documentation provided by Micros and engaged cross-functionally with development teams to validate system functionality. Additionally, I provided key support to the Quality Assurance team during regression testing cycles, ensuring system stability and reliability post-deployment. My role was pivotal in maintaining system integrity and enhancing service delivery across the organization’s expansive hospitality portfolio.

Education

B.S. - Business Administration, emphasis on Management Information Systems

University of Texas At Dallas

Skills

  • Agile Project Management
  • Program Project Management
  • Scaled Agile Framework (SAFe)
  • Estimation and Planning
  • Scope Management
  • Change Management
  • Business Process Analysis Tools
  • Business Transformation
  • Healthcare Management
  • Leadership Strategies
  • SDLC Development processes
  • Jira/ADO Administration

Timeline

Agile Delivery Manager – Scrum Master

Accenture
09.2021 - Current

Technical Project Manager – Agile Coach & Scrum Master

JCPenney
03.2020 - 09.2021

Agile Coach & Senior Scrum Master – Operational Decisioning - Consultant

USAA
06.2018 - 03.2020

Development Manager and Agile Coach – Mobile Application - Consultant

HILTON WORLDWIDE
05.2017 - 04.2018

Senior Applications Consultant – Car Rental/Hospitality - Consultant

HERTZ RENTAL CAR
01.2017 - 05.2017

Principal Consultant – Agile Coach & Business Systems Analyst - Strategic Solutions

CIBER
04.2014 - 12.2016

Agile Coach & Scrum Master – Consultant

WIPRO TECHNOLOGIES
12.2013 - 04.2014

Scrum Master & Senior Business Analyst

SABRE
08.2011 - 12.2013

Property Migration – Senior Consultant

STARWOOD HOTELS & RESORT
05.2011 - 08.2011

Implementation Manager – Property Systems Deployment

WYNDHAM WORLDWIDE
03.2003 - 03.2011

B.S. - Business Administration, emphasis on Management Information Systems

University of Texas At Dallas

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Sherali HoodaAgile Delivery Professional