Sheralynn J. Sloan
Northfield,USA
Summary
Dynamic Learning and Development professional with over 25 years of expertise in designing and managing effective educational programs. Proficient in leveraging Learning Management Systems such as Docebo Learn, Cornerstone OnDemand, and SAP SuccessFactors to enhance organizational performance. A strategic leader skilled in learning evaluation and strategy, leadership development, project management, and AI-driven content strategies, consistently delivering measurable results aligned with business goals. Recognized for driving cross-functional collaboration and enhancing professional development through innovative learning solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Content & Program Manager, Enablement
Docebo
Athens, GA
10.2023 - 11.2024
- Incorporated AI technology within eLearning development tools.
- Leveraged AI to design skill definitions for a top SaaS Learning Platform organization.
- Managed and created projects and programs to improve employee professional development and engagement
- Prioritized tasks and managed teams throughout multiple projects.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Generated and delivered reports, program review presentations and other program status updates.
- Analyzed and interpreted complex data sets and reports.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Expert in aligning learning objectives with business goals to demonstrate value.
Sr. Solution Deployment Manager, Learning Impact Subject Matter Expert
Docebo
Athens, GA
11.2020 - 10.2023
- Collaborated with international clients to manage multiple concurrent onboarding projects, defining success criteria, mitigating risks, and ensuring alignment across Customer Success teams.
- Oversaw project schedules and budgets, facilitated functional and technical specifications development, and maintained comprehensive documentation to meet client objectives and drive successful implementations.
- Translated business requirements into effective learning strategies for all stakeholders.
- Managed multiple projects efficiently, ensuring timely and budget-friendly deliveries.
- Identified areas for improvement in the existing deployment processes and implemented solutions accordingly.
- Collaborated with project managers to set expectations around timelines and deliverables.
- Configured environments used for testing new deployments prior to pushing them into production.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained up-to-date documentation on all deployments, including detailed release notes.
- Expert in aligning learning objectives with business goals to demonstrate value.
Process Manager, HR - LMS
ATI Metals
Pittsburg, PA
01.2019 - 08.2020
- Managed projects from initiation through completion by setting goals, timelines, milestones.
- Enhanced organizational performance through management of Cornerstone LMS and introduction of governance protocols.
- Created detailed reports on process performance metrics, including cycle times and cost savings.
- Improved overall business process management by executing, measuring and monitoring new systems.
- Resolved issues related to process management by coordinating with stakeholders across departments.
- Analyzed business performance data and forecasted business results for upper management.
Global LMS Administrator
Wolters Kluwer
10.2016 - 11.2017
- Administered the global Wolters Kluwer LMS, managing Tier 2 issue resolution, governance processes, system configuration, and workflow execution to ensure seamless functionality and user experience.
- Collaborated with key stakeholders to successfully migrate nine LMS platforms under one unified system, enhancing operational efficiency.
- Monitored usage statistics, such as course completion rates and time spent in courses, to identify areas of improvement.
- Managed user permissions and roles within the Learning Management System.
- Managed major LMS updates, patch deployments, and hotfixes, while establishing and enforcing policies, processes, and procedures to align with global standards.
- Expert in aligning learning objectives with business goals to demonstrate value.
Training Manager/LMS Admin
Wolters Kluwer - CDI
Hudson, OH
05.2014 - 10.2016
- Partnered with internal stakeholders to identify and address organizational, team, and individual performance gaps through targeted training solutions.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Designed, developed, and delivered comprehensive training programs for Clinical Drug Information, including curriculum creation, course materials, scheduling, and facilitation.
- Managed and administered the Cornerstone OnDemand LMS, ensuring effective implementation and utilization for training initiatives.
- Delivered training on product knowledge, internal processes, tools, and advanced clinical topics to enhance employee performance and expertise.
- Expert in aligning learning objectives with business goals to demonstrate value.
Manager, Technical Training
Philips Healthcare
Highland Heights, OH
08.2011 - 05.2014
- Directed global resource allocation and project status reporting for the Academy Portfolio, overseeing course development initiatives for an international healthcare organization.
- Directed the creation of high-quality eLearning by collaborating with global partners.
- Supervised and guided a team of 12 global eLearning developers, delivering training programs to support over 20,000 users worldwide.
- Provided strategic oversight and project management to streamline course development and enhance global training effectiveness.
- Analyzed business performance data and forecasted business results for upper management.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Expert in aligning learning objectives with business goals to demonstrate value.
Manager, Information Systems Training
Change Healthcare
Nashville, TN
01.2005 - 08.2011
- Designed and implemented a strategic IT Service Management Branding and Communication Plan to enhance organizational engagement and awareness.
- Managed eLearning development for IT, Compliance, and Security teams, including Sarbanes-Oxley, 5010, and HIPAA-mandated training programs.
- Optimized allocation of resources through proactive budget management.
- Teamed up with Training Developers to establish and deploy an internal LMS, improving overall training processes.
- Produced thorough, accurate and timely reports of project activities.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
- Expert in aligning learning objectives with business goals to demonstrate value.
Education
Executive Development Institute Certificate - Leadership Coaching, Change Management, Achieving Operational Excellence, Executive Leadership
Vanderbilt University
Nashville06-2008
Master of Science - Higher Education and Student Personnel Counseling
Indiana State University
Terre Haute05-1994
Bachelor of Science - Business Administration and Management
Indiana State University
Terre Haute, IN05-1990
Skills
- Customer Support
- Content Development
- Cross-functional Collaboration
- Curriculum Management
- Performance Coaching
- Business Consulting and Collaboration
- Impact Measurement
- Training Program Development
- Program Management
- Project Management
- Learning Needs Analysis
- Employee Development
- Strategic Development
- Organizational Strategy
- Learning Management Systems (LMS): Docebo Learn/Cornerstone OnDemand/SAP SuccessFactors
- Problem-solving
- eLearning Development Tools
- Artificial Intelligence (AI) Authoring and Tools
Industry Experience
- Call Center
- Corrections
- Healthcare IT
- Manufacturing
- Medical Device
- SaaS
- Telecommunications
Certification
- ATD - Evaluating Learning Impact
- ATD - Master Trainer
- ATD - Performance Consultant
- ATD - Human Performance Improvement
- ATD - Change Management
- ATD - Master Performance Consultant
- Situational Leadership
Timeline
Content & Program Manager, Enablement
Docebo
10.2023 - 11.2024
Sr. Solution Deployment Manager, Learning Impact Subject Matter Expert
Docebo
11.2020 - 10.2023
Process Manager, HR - LMS
ATI Metals
01.2019 - 08.2020
Global LMS Administrator
Wolters Kluwer
10.2016 - 11.2017
Training Manager/LMS Admin
Wolters Kluwer - CDI
05.2014 - 10.2016
Manager, Technical Training
Philips Healthcare
08.2011 - 05.2014
Manager, Information Systems Training
Change Healthcare
01.2005 - 08.2011
Executive Development Institute Certificate - Leadership Coaching, Change Management, Achieving Operational Excellence, Executive Leadership
Vanderbilt University
Master of Science - Higher Education and Student Personnel Counseling
Indiana State University
Bachelor of Science - Business Administration and Management
Indiana State University
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