Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Timeline
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Sheran Fernando

Indianola,IA

Summary

Dynamic executive with a proven track record at Royal Gateway Group, driving revenue growth through strategic partnerships and innovative business strategies. Expert in operational efficiency and risk management, fostering a culture of collaboration and continuous improvement. Recognized for enhancing market presence and leading successful mergers and acquisitions to expand service offerings.

Overview

28
28
years of professional experience

Work History

Chief Executive Officer

Royal Gateway (FB,FBG,RGHE) Group Of Companies
02.2023 - Current
  • Established foundational processes for business operations.
  • Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
  • Oversaw divisional marketing, advertising and new product development.
  • Devised and presented business plans and forecasts to board of directors.
  • Represented organization at industry conferences and events.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Cultivated company-wide culture of innovation and collaboration.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Managed financial, operational and human resources to optimize business performance.
  • Led the successful acquisition of multiple companies, resulting in a larger market share and increased brand recognition.
  • Oversaw major infrastructure upgrades to support rapid growth while minimizing downtime or disruptions to existing services.
  • Enhanced sales performance through strategic planning initiatives, targeted training programs, and effective incentive structures for sales teams.
  • Increased company revenue by implementing innovative business strategies and expanding product offerings.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Established key strategic partnerships with industry leaders to enhance business development opportunities.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Implemented comprehensive risk management strategies to mitigate potential threats and safeguard the company''s assets and interests.
  • Implemented strong financial controls, ensuring accurate reporting and solid decision-making capabilities.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
  • Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.

Chief Operating Officer - Global

Royal Gateway (FB,FBG,RGHE) Group Of Companies
01.2021 - 02.2023
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Monitored key business risks and established risk management procedures.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Represented organization at industry conferences and events.
  • Cultivated company-wide culture of innovation and collaboration.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
  • Enhanced company-wide productivity with introduction of agile methodologies, fostering culture of continuous improvement and collaboration.
  • Bolstered company's market position, executing strategic partnerships that expanded service offerings and customer base.
  • Increased operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
  • Achieved substantial revenue growth by spearheading expansion into new markets and diversifying product offerings.
  • Fostered culture of innovation, leading development and launch of breakthrough products that captured new customer segments.
  • Drove revenue growth with the successful launch of new products and services to meet customer needs.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
  • Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
  • Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.

Chief Operating Officer

Royal Gateway Pvt Ltd
12.2019 - 01.2021
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
  • Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
  • Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
  • Spearheaded corporate social responsibility (CSR) programs, enhancing community relations and building positive corporate image.
  • Bolstered company's market position, executing strategic partnerships that expanded service offerings and customer base.
  • Led cross-functional teams to exceed performance targets, establishing collaborative environment that leveraged each team's strengths.
  • Managed financial, operational and human resources to optimize business performance.
  • Improved operational efficiency, implementing state-of-the-art technology solutions across multiple departments.
  • Represented organization at industry conferences and events.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Created succession plans to provide continuity of operations during leadership transitions.

Owner /Operator/Licensed Real Estate Agent

Smart Reality
12.2017 - 12.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established foundational processes for business operations.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Generated new leads through networking events, referrals, and social media marketing efforts.
  • Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
  • Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
  • Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
  • Conducted thorough property research to identify potential issues or concerns prior to submitting offers on behalf of buyers, mitigating risk and preventing costly mistakes.
  • Collaborated with mortgage professionals to ensure a smooth financing process for clients, resulting in successful transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Reviewed market research data and changed sales plans accordingly.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Reviewed and executed confidential documents, contracts and disclosures.

Chief Operating Officer - Sales and Marketing

First Choice Real Estate Qld
11.2015 - 12.2019
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
  • Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
  • Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
  • Established key performance indicators for each department to track progress towards organizational goals effectively.
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
  • Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
  • Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
  • Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
  • Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
  • Drove company-wide digital transformation, modernizing legacy systems that improved operational agility and data security.
  • Streamlined operational procedures, significantly reducing overhead costs by reevaluating vendor contracts and optimizing workforce allocation.
  • Bolstered company's market position, executing strategic partnerships that expanded service offerings and customer base.
  • Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy.
  • Increased operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Managed financial, operational and human resources to optimize business performance.

Senior Marketing and Sales Manager

First Choice Real Estate Qld
10.2014 - 11.2015
  • Established meaningful partnerships with complementary businesses leading to mutually beneficial results.
  • Conducted thorough competitor analysis to inform business decisions and maintain a competitive edge in the market.
  • Streamlined sales processes for improved efficiency and increased revenue generation.
  • Implemented data-driven strategies to improve lead generation, conversion rates, and overall sales performance.
  • Managed high-performing sales teams, fostering a culture of collaboration and success.
  • Drove revenue growth by identifying gaps in the market and developing tailored solutions to meet customer needs.
  • Mentored junior team members, providing guidance on best practices in marketing and sales strategies.
  • Launched new products successfully through well-executed promotional events and media coverage.
  • Boosted customer satisfaction levels through regular feedback collection, analysis, and implementation of necessary improvements across touchpoints.
  • Delivered engaging presentations at industry conferences showcasing company expertise and thought leadership within the sector.
  • Strengthened relationships with key clients through regular communication and exceptional service delivery.
  • Increased brand visibility by implementing strategic marketing campaigns and targeted advertising.
  • Developed comprehensive marketing plans with a focus on customer acquisition and retention.
  • Negotiated contracts with external partners for optimal pricing structures that benefited both parties involved.
  • Optimized marketing budgets by reallocating resources to high-performing channels and campaigns.
  • Analyzed sales and marketing data for improved strategies.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales and Marketing Manager

Ray White Toowoomba West Real Estate
01.2011 - 09.2014
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Analyzed sales and marketing data for improved strategies.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.
  • Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
  • Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
  • Led a high-performing sales team, providing coaching and ongoing support to ensure success.
  • Excelled in territory management, optimizing travel routes for maximum client engagement and time efficiency.
  • Collaborated with internal departments to develop cohesive messaging across multiple platforms.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
  • Participated in trade shows and industry events to network and promote products.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Built relationships with customers and community to establish long-term business growth.
  • Conducted market research to identify trends and adjust marketing strategies accordingly.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Implemented systems and procedures to increase sales.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Manager - Business Operations

Ray White Toowoomba Range Real Estate
05.2008 - 12.2010
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.

Sales Manager

Ray White Toowoomba Range Real Estate
01.2006 - 05.2008
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Streamlined communication within the team for better collaboration and decisionmaking.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Real Estate Agent

Ray White Toowoomba Range Real Estate
02.2004 - 12.2005
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Enhanced online property listings with high-quality photographs and detailed descriptions, leading to quicker sales.
  • Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
  • Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

Assistant General Manager

Chutney Mary Restaurant
08.2002 - 01.2004
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Restaurant Manager

Chutney Mary Restaurant
02.2000 - 07.2002
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
  • Improved operational efficiency by implementing more effective table management system.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.

Dealer Sales Manager

Dialog GSM Mobile Commutations
06.1998 - 01.2000
  • Mentored junior sales staff through regular coaching sessions, significantly improving their skillset and confidence in closing deals.
  • Boosted dealership sales by implementing effective marketing strategies and maintaining strong relationships with clients.
  • Implemented comprehensive training programs for new hires, accelerating their integration into the team and boosting productivity levels.
  • Monitored industry developments closely to stay abreast of emerging trends, adjusting dealership offerings accordingly for continued relevance.
  • Created customized purchase options tailored to individual client needs, resulting in enhanced customer satisfaction rates.
  • Consistently provided excellent customer service, building a loyal clientele and generating repeat business.
  • Exceeded monthly sales targets consistently by utilizing industry knowledge and strong negotiation skills.
  • Identified new market opportunities through extensive research and analysis, contributing to the expansion of the dealership''s client base.
  • Collaborated with other departments to create cohesive sales strategies, enhancing overall business performance.
  • Developed and executed targeted sales campaigns for increased revenue growth and customer satisfaction.
  • Established and maintained a high-performance sales team culture, leading by example with a strong work ethic and dedication to achieving results.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Facilitated business by implementing practical networking techniques.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Organized promotional events and interacted with community to increase sales volume.

Senior Dealer Executive

Dialog GSM Mobile Communications
09.1997 - 05.1998
  • Provided ongoing training and development opportunities for junior dealers, fostering professional growth within the team.
  • Developed an extensive client base through proactive networking and relationship-building activities.
  • Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
  • Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

MBA - Strategic Marketing

University Of Southern Queensland
Australia, Toowoomba

Skills

  • Organizational leadership
  • Executive leadership
  • Risk management
  • Staff management
  • Operational leadership
  • Strategic planning
  • Organizational growth
  • Project management
  • Strategic visioning
  • Operating budgets
  • Administrative leadership
  • Business administration
  • Public relations
  • Operational efficiency
  • Process improvements
  • Risk assessments
  • Financial management
  • Strategic partnerships
  • Operational oversight
  • Data-driven decision making
  • Organizational management
  • Financial leadership
  • Business planning
  • Revenue growth
  • Corporate social responsibility
  • Mergers and acquisitions
  • Profit & loss
  • Marketing
  • Innovation management
  • Business alliances
  • Financial administration
  • Negotiation
  • Operations management
  • Business development
  • Relationship management
  • Market trend expertise
  • Market access and expansion
  • Cost breakdown analysis
  • Market expansion
  • Budgeting and cost control
  • Inspirational leadership
  • Innovative and visionary
  • Quality control planning
  • Brand management
  • Adaptable and flexible
  • Board reporting
  • Planning and coordination
  • Analytical and critical thinker
  • Leadership and people development
  • Relationship and team building

Accomplishments

Awards & Accomplishments


Dialog GSM Mobile Communications


  • Highest Sales Award – September 1997
    Achieved a record-breaking 35 sales in the first month, the highest in company history.
  • Top Half-Yearly Sales Award – 1997
    Recognized for outstanding performance across the second half of the year.
  • Promotion to Dealer Manager – Within One Year
    Fast-tracked to Dealer Manager in under 12 months due to exceptional sales achievements.
  • Best Salesperson – 1998 & 1999
    Consecutively recognized as the company’s top-performing sales professional.


Chutney Mary Restaurant Ray White Toowoomba

  • Business Expansion Initiatives
    Proposed and implemented a successful expansion strategy, leading to the opening of two new branches in Brisbane and the Gold Coast.
  • Promotion to Assistant General Manager – Within 18 Months
    Recognized for leadership and strategic contributions to business growth.


Ray White Toowoomba Range

  • Top Agent – Office and Regional Awards
    Became the No. 1 agent in the office within 6 months; awarded No. 1 agent in Toowoomba region after 14 months.
  • Marketing Excellence Award – 2010
    Winner of prestigious marketing award and a further 24 awards within the Ray White group.
  • Team and Market Growth
    Grew the sales team from 7 to 19 members and increased office market share from 11% to 19%.
  • Award-Winning Performance – 2007 to 2014
    Won 26 awards including Best Salesperson and Marketing Excellence within the Ray White group.


Ray White Toowoomba West

  • Office Growth and Market Share Expansion
    Increased sales team from 5 to 14 members and raised market share from 8% to 15%.
  • Record-Breaking Sales
    Set two company records:
    Sold 6 properties and listed 5 in a single day.
    Sold 25 properties within 21 days.


First Choice Real Estate – Toowoomba & Queensland

  • Business Expansion
    Successfully expanded operations from Toowoomba to Brisbane.
  • Community Impact & CSR
    Built strong community presence through charitable initiatives supporting local schools.
  • Systems & Strategy Innovation
    Implemented advanced CRM and KPI systems, driving data-led strategic decisions.
  • National Recognition
    Awarded No. 1 Agent in Australia at the Serendib Awards – 2015.


Royal Gateway Higher Education, FB, and FBG Group of Companies

Global Expansion & Leadership
Scaled the company from 10 staff in Sri Lanka to over 75 across three continents.

  • Established Multiple Ventures
    Founded Future Bridge to support international student placements.
    Co-founded Future Bridge Global, securing investors in Japan for job placements.
  • Global Presence
    Successfully launched and expanded operations in Australia, Dubai, and Japan.
  • Executive Leadership Growth
    Rapidly promoted from Chief Operating Officer (COO) to COO Global, and ultimately to Chief Executive Officer (CEO), driving the transformation into a globally recognized education and employment solutions group.

Languages

Sinhalese
Native or Bilingual
English
Native or Bilingual

Awards

Awards & Achievements – Professional Career
Dialog GSM Mobile Communications
  • Highest Number Of Sales Award – September 1997
    Achieved a record-breaking 35 sales in the first month, the highest in company history.
  • Top Half-Yearly Sales Award – 1997
    Recognized for outstanding performance across the second half of the year.
  • Promotion to Dealer Manager – Within One Year
    Fast-tracked to Dealer Manager in under 12 months due to exceptional sales achievements.
  • Best Salesperson – 1998 & 1999
    Consecutively recognized as the company’s top-performing sales professional.


Chutney Mary Restaurant
  • Business Expansion Initiatives
    Proposed and implemented a successful expansion strategy, leading to the opening of two new branches in Brisbane and the Gold Coast.
  • Promotion to Assistant General Manager – Within 18 Months
    Recognized for leadership and strategic contributions to business growth.


Ray White Toowoomba Range
  • Top Agent – Office and Regional Awards
    Became the No. 1 agent in the office within 6 months; awarded No. 1 agent in Toowoomba region after 14 months.
  • Marketing Excellence Award – 2010
    Winner of prestigious marketing award and a
  • Won 24 awards within the Ray White group for sales and marketing
  • Team and Market Growth
    Grew the sales team from 7 to 19 members and increased office market share from 11% to 19%.


Ray White Toowoomba West
  • Award-Winning Performance – 2007 to 2014
    Won 26 awards including Best Salesperson and Marketing Excellence within the Ray White group.
  • Office Growth and Market Share Expansion
    Increased sales team from 5 to 14 members and raised market share from 8% to 15%.
  • Record-Breaking Sales
    Set two company records in Ray white Queensland group
    Sold 6 properties and listed 5 in a single day.
    Sold 25 properties within 21 days.


First Choice Real Estate – Toowoomba & Queensland
  • Business Expansion
    Successfully expanded operations from Toowoomba to Brisbane.
  • Community Impact & CSR
    Built strong community presence through charitable initiatives supporting local schools.
  • Systems & Strategy Innovation
    Implemented advanced CRM and KPI systems, driving data-led strategic decisions.
  • National Recognition
    Awarded No. 1 Agent in Australia at the Serendib Awards – 2015.


Royal Gateway Higher Education, FB, and FBG Group of Companies
  • Global Expansion & Leadership
    Scaled the company from 10 staff in Sri Lanka to over 75 across three continents.
  • Established Multiple Ventures
    Founded Future Bridge to support international student placements.
    Co-founded Future Bridge Global, securing investors in Japan for job placements.
  • Global Presence
    Successfully launched and expanded operations in Australia, Dubai, and Japan.
  • Executive Leadership Growth
    Rapidly promoted from Chief Operating Officer (COO) to COO Global, and ultimately to Chief Executive Officer (CEO), driving the transformation into a globally recognized education and employment solutions group.



Timeline

Chief Executive Officer

Royal Gateway (FB,FBG,RGHE) Group Of Companies
02.2023 - Current

Chief Operating Officer - Global

Royal Gateway (FB,FBG,RGHE) Group Of Companies
01.2021 - 02.2023

Chief Operating Officer

Royal Gateway Pvt Ltd
12.2019 - 01.2021

Owner /Operator/Licensed Real Estate Agent

Smart Reality
12.2017 - 12.2019

Chief Operating Officer - Sales and Marketing

First Choice Real Estate Qld
11.2015 - 12.2019

Senior Marketing and Sales Manager

First Choice Real Estate Qld
10.2014 - 11.2015

Sales and Marketing Manager

Ray White Toowoomba West Real Estate
01.2011 - 09.2014

Manager - Business Operations

Ray White Toowoomba Range Real Estate
05.2008 - 12.2010

Sales Manager

Ray White Toowoomba Range Real Estate
01.2006 - 05.2008

Real Estate Agent

Ray White Toowoomba Range Real Estate
02.2004 - 12.2005

Assistant General Manager

Chutney Mary Restaurant
08.2002 - 01.2004

Restaurant Manager

Chutney Mary Restaurant
02.2000 - 07.2002

Dealer Sales Manager

Dialog GSM Mobile Commutations
06.1998 - 01.2000

Senior Dealer Executive

Dialog GSM Mobile Communications
09.1997 - 05.1998

MBA - Strategic Marketing

University Of Southern Queensland

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Sheran Fernando