Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheraz Khan

Jefferson City,MO

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Fuel Lead

Dillions
Jefferson City, MO
12.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Video Repair

Spectrum
Flushing, NY
02.2022 - 05.2023
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked with cross-functional teams to achieve goals.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Customer Service Representative

DISH
New York, NY
10.2019 - 02.2021
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained records of troubleshooting activities and customer interactions.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Education

Associate of Science - Information Technology

Cousera
Online
04-2024

Associate of Arts - Computer Animation

Bradford University
Bradford Uk
04-2012

Skills

  • Software testing
  • Network troubleshooting
  • Database management
  • Project management
  • Customer service
  • Team collaboration

Timeline

Fuel Lead

Dillions
12.2023 - Current

Video Repair

Spectrum
02.2022 - 05.2023

Customer Service Representative

DISH
10.2019 - 02.2021

Associate of Science - Information Technology

Cousera

Associate of Arts - Computer Animation

Bradford University
Sheraz Khan