Years of Professional Experience
Sherborne Pao
Global People & Culture | Global People Operations | Global Operations | Change Maker | Servant Leader | Mentor
Vancouver, BC,BC
Summary
An innovative leader in people & culture, people operations, technology, and business. Dedicated to continuous people operations improvement to enhance culture and streamline people and business operations. Over the majority of my career, I have built teams and managed people operations in both national and international organizations. Recognized for providing corporate vision and developing people and operations strategies. My driving forces are people operational goals and strategies, as well as thinking outside the box.
Overview
20
20
15
15
Years of People Leadership
12
12
Years of HR to PC Experience
15
15
Years of Executive Leadership
Work History
Chief People Officer
SoleSavy Inc
VANCOUVER, Canada
02.2022 - Current
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Supervised details of personnel transfers and promotions.
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Developed and implemented recommendations for service improvement.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Vice President, People & Culture
SoleSavy Inc
VANCOUVER, Canada
07.2021 - 02.2022
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Drafted and implemented policies, procedures and employee handbook.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Designed and Created the DEI & CSR programs
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Liaised between multiple business divisions to improve communications.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Recruited, hired and oversaw team by overseeing job interviews, conducting exit interviews and leading onboarding sessions.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
Executive Vice President, Global People & Culture
Appnovation
Vancouver, BC
08.2019 - 07.2021
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Set sound employee health policies in place and worked with P&C department to maintain healthy work environment for employees.
- Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
- Creation and Implementation of DEI and CSR program
- Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
- Developed import and distribution strategy and managed all related contracts and relationships to increase profit margin.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed regulatory complaints team in activities associated with resolution of client complaints received by federal and provincial regulators.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Liaised between multiple business divisions to improve communications.
- Developed and implemented new programs based on leading inclusion and diversity practices
Executive Vice President, Global Operations
Appnovation
VANCOUVER, BRITISH COLUMBIA
04.2012 - 08.2019
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Identified and solved issues with production, workforce and vendor sourcing to drive business objectives.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Being head of multiple departments such as Operations Governance, People Operations Services, Supply Chain Management, Vendor and Contract Management, Managed Outsourcing, New Business Incubation, Mergers and Acquisitions, Software Product Team, DevOps Engineers, and Information Technology.
- Own and manage multiple P&Ls
- Responsible for top line revenue of $2 - $6 million.
- Established and managed the company's services department from $1.5 million to $16 million in revenue.
- Managing and directing our product development team to commercialize our IP.
- Management and coordination of our Managed Services teams tasked with integrating, developing, and supporting our products
- Establish a standard process and strategy for mergers and acquisitions.
- Revisions to MSAs, SOWs, and NDAs and re-design of our insurance policies.
- Manage and direct over 250 employees globally.
- Leading and supporting the department's Global Human Capital Strategies and Culture
General Manager
Appnovation
VANCOUVER, BRITISH COLUMBIA
10.2008 - 04.2012
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
General Manager
DV8 Media
VANCOUVER, BRITISH COLUMBIA
03.2008 - 10.2008
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- As the fixer for this start-up, I establish a proper working structure to make the business profitable. One of my responsibilities was to review and understand the software product teams.
- The key objective is to reach out to all staff members locally and globally. Focus on driving and producing key products for commercial markets. The ability to mentor and give valuable input to empower directors and other team members to make decisions on the technical direction of the client. This will allow the company to grow in revenue and brand recognition.
- Reorganize the back office functions accounting, human resources, and operations.
- Generated $1 million in new top line revenue in the third quarter
- Directed and managed over 150 staff team members.
Education
Human Resources Leadership Certificate - Human Resources
Cornell University
Ithaca, NY 01.2021 - 06.2021
Certificate, Business Administration and Management - Business Administration And Management
UNIVERSITY oF BRITISH COLUMBIA CONTINUING
Vancouver Bc 12.2003 - 12.2004
Bachelor of Technology (B.Tech) -
BRITISH COLUMBIA INSTITUTE oF TECHNOLOGY
Vancouver 12.2001 - 12.2003
Skills
Compensation structuring
Equal opportunities facilitation
Company organization
Workforce improvements
Training programs
Benefits administration
Recruitment
Performance evaluation
Training and mentoring
Succession planning
Compensation and benefits
Excellent Communication
Cultural Awareness
Planning and execution
Business administration
Timeline
Chief People Officer
SoleSavy Inc
02.2022 - Current
Vice President, People & Culture
SoleSavy Inc
07.2021 - 02.2022
Human Resources Leadership Certificate - Human Resources
Cornell University
01.2021 - 06.2021
Executive Vice President, Global People & Culture
Appnovation
08.2019 - 07.2021
Executive Vice President, Global Operations
Appnovation
04.2012 - 08.2019
General Manager
Appnovation
10.2008 - 04.2012
General Manager
DV8 Media
03.2008 - 10.2008
Certificate, Business Administration and Management - Business Administration And Management
UNIVERSITY oF BRITISH COLUMBIA CONTINUING
12.2003 - 12.2004
Bachelor of Technology (B.Tech) -
BRITISH COLUMBIA INSTITUTE oF TECHNOLOGY
12.2001 - 12.2003