SHERDANA WADE

• Develop and oversee business finances by overseeing budgeted expenditures and property maintenance to maximize profitability and decreasing expenditure by 25%
• Ensure resident's requests or complaints are responded to in a timely manner by monitoring resident incidents and complaints to quickly resolve any issues and conflict
• Direct activities of all onsite personnel to achieve best results
• Post, collect, track, and manage delinquency of rental income
• Ensures residents requests or complaints are responded to in a timely manner
• Effectively manage a 124-unit community
• Entrata software experience
• Monthly Financial Reviews
• Decrease expenses
• Increase NOI.

• Accountable for all day-to-day operations
• Perform financial management
• Ensure the property is leased to the fullest capacity
• Effectively manage personnel with a team-oriented mindset
• Maintain owner mentality
• Maintain resident renewal rate
• Maintain Occupancy rate of 94%+
• Walk and inspect units regularly
• Effectively manage a 225-unit community
• One Site software experience
• Perform Due Diligence for property takeovers
• Assist and train managers at numerous properties.

• Property Management/Tax Credit/Market, Creates Market Plan
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
• Attracts Residents by negotiating leases, collecting security deposits
• Maintains Property by investigating and resolving resident complaints
• Enforces occupancy policies and procedures
• Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures, analyzing variances, initiating corrective action
• Responsible for lease administration; preparing lease agreements, conducting file audits, ensuring lease files are complete and orderly
• Effectively manage a 216 unit Tax Credit Community.

• Ensures that all rent is collected when due and posted in a timely manner
• Make sure that all bank deposits are made immediately
• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents
• Hires, trains, motivate, supervise, and terminate all on-site staff to achieve operational goals of assigned property
• Ensures that lease files are complete, and that completion of lease is being executed properly
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis
• Submits required reports to corporate office on a weekly and monthly basis or as needed
• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments
• Coordinates with maintenance and make-ready staff to ensure timely recondition of apartment after move-out
• Maintain the inventory of vacant units daily
• Conducts market surveys monthly and provides trend report information
• Shops competition and is aware of neighborhood market conditions
• One Site and Yardi Experience

• Responsible for making sure that the available space is leased, that residents are retained, and that net operating income meets or exceeds projections, and the property is maintained within budgeted parameters
• Ensure property files are accurately maintained, collect rents, and institute proper procedures against delinquent rent
• Maintain accurate records of rent collections
• Ensure that residents are provided with a clean, safe, and well-maintained home
• Market property and build traffic
• Recruit and hire effective staff
• Achieved cooperation among staff and other departments while building trust and loyalty to the company
• Forecast needs for fiscal year and develop budget based on needs of the property
• Review monthly timesheets, invoices, income, expense reports and report any variances from budget
• Affordable Housing and Tax Credit experience: Yardi, Kronos, MRI Software.

· Assist processors with difficult situations as needed involving research and problem solving to ensure compliance and consistency with policy and procedures.

· Enter and process payroll time sheets

· Write and review alarm contracts

· Complete all human resource paperwork related to hiring and ensure office is current on all policies

· Handle incoming customer/associate related calls

· Provide feedback to manager in regards to a team member’s performance reviews, coaching, counseling, developmental needs and report any inappropriate behavior that should to be addressed.

· Daily entry of all accounts payable invoices and communication with all vendors

• Promoted as community manager after serving as the leasing consultant for 2 years
• Managed a 154-unit community, a leasing consultant and maintenance team of 3
• Excellent use and knowledge of the Rent-roll and Focus programs
• Daily operations consisted of billing, collections, effective problem solving, and property tours, leased and pre-leased apartment homes as well as provided outstanding customer service to current and future residents
• Reviewed credit reports and background checks on all future residents
• Created and implemented marketing promotions to increase occupancy to 99% leased, while maintaining a high level of customer satisfaction
• Maintained budget and property filing systems
• Reviewed month-end financials
• Utilized effective techniques to reduce delinquent accounts and reduce turnover rate by 50%
• Served as a mentor to sister properties, while devoting extensive hours to meet and exceed monthly goals.