Sherdelle Harris
Decatur,Georgia
Summary
To gain experience and knowledge and to utilize my skills as a registered nurse in a manner that would provide security to patients, family members, and hospital staff. Passionate telephone triage nurse with 10 years of experience assessing patient conditions both in person and over the phone. Assists individuals in need of medical attention in understanding insurance coverage and the urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Labor and Delivery/Antepartum/Mother Baby
Grady Hospital
06.2017 - Current
- Care for patients with complications: premature labor, hypertension, diabetes, autoimmune disease, etc
- Interface closely with Labor and Delivery, Maternal Fetal Medicine Physicians, Neonatologists, and NICU to coordinate care for our patients
- Administer Magnesium for pre-term labor, preeclampsia, and newborn protection
- Applies the nursing process to assess low- to moderate-risk newborns within 2 hours of birth
- Provides appropriate nursing care after assessment of the newborn
- Transfers infant to transition nursery per protocol
- Demonstrates knowledge and skill in basic breastfeeding techniques
- Provides sufficient information to parents regarding newborn care to ensure a safe hospital stay
- Monitor both the mother's and baby's vital signs continuously
- Identify and assist with any possible complications
- Time contractions
- Communicate the status of the mother and infant to members of the interdisciplinary healthcare team
- Start IV lines
- Help physicians administer medication and epidurals
- Aid in inducing labor
- Assist physicians in C-section procedures
- Provide direct patient care to mother and infant
- Provide education, advocacy, and care throughout the stages of childbirth
- Assist and coach mothers throughout labor and delivery
- Advocate for the physical, psychosocial, and emotional needs of the mother
- Vitals on mom and baby, assessments including fundal checks, breastfeeding assistance, and pain control.
- Improved patient outcomes by implementing evidence-based practices in labor and delivery nursing care.
- Enhanced patient satisfaction with compassionate and personalized support during the birthing process.
- Reduced complications by closely monitoring patients'' vital signs, fetal heart rates, and labor progress.
- Promoted a safe and supportive environment for mothers, newborns, and families through effective communication and teamwork.
- Collaborated with multidisciplinary teams to develop individualized birth plans tailored to each mother's needs and preferences.
- Collaborated with multidisciplinary teams to develop individualized birth plans tailored to each mother''s needs and preferences.
Triage Call Center Nurse
Sibley Heart
04.2020 - 05.2022
- Triage calls from patients and caregivers: obtain and clarify patient information
- Assess and communicate accurate information to healthcare providers to ensure effective and appropriate care using sound clinical judgment in assessing, planning, implementing, documenting, and evaluating a full range of nursing care to patients with complex care needs over the telephone, assuming responsibility and accountability for nursing actions
- Communicate accurate health information and advice to patients and caregivers
- Provide education to patients and caregivers as needed
- Complete triage calls with appropriate documentation in EMR
- Prioritize calls from patients, caregivers, guardians, physicians, and other medical professionals to determine urgency
- The position requires the ability to identify the nature and urgency of client health care needs and determine appropriate disposition via telephone
- Review patient information to identify and report unusual or problematic circumstances
- Communicate with staff as needed to ensure appropriate patient care
- Monitor patient’s laboratory results and tests as ordered; notify physician; and follow up with patient or family as needed
- Collaborate with other staff, including triage staff, giving direction as needed, to ensure appropriate care is efficiently delivered
- Appropriately document all calls, actions, and interventions per policy
- May act as Clinical RN and travel to clinics as operationally necessary
- Perform other duties and projects as assigned
- Providing clinical advice for care based on their symptoms, past medical history, and level of urgency while employing critical thinking skills and knowledge-based nursing judgment.
- Improved patient satisfaction by providing timely and accurate medical advice through phone consultations.
- Enhanced call center efficiency by collaborating with fellow nurses to address high call volumes and prioritize urgent cases.
- Reduced hospital readmissions by conducting thorough follow-ups on discharged patients, ensuring proper medication management, and identifying potential complications early.
- Maintained patient confidentiality and protected sensitive information by adhering to HIPAA regulations in all interactions.
- Increased patient compliance with treatment plans by offering clear instructions, addressing concerns, and explaining rationales for prescribed medications.
- Facilitated communication between patients and their healthcare providers, resulting in streamlined care coordination and improved health outcomes.
- Assisted in training new hires on call center operations, effectively enhancing their skills for optimal performance within the team setting.
- Managed high-stress situations calmly while providing empathetic support to distressed callers seeking immediate medical guidance or crisis intervention assistance.
- Educated patients on self-care strategies for managing chronic conditions or minor ailments, empowering them to take charge of their health and wellbeing.
- Participated in quality assurance audits by reviewing call transcripts and providing constructive feedback for continuous process improvement.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- I obtained a case history and gathered triage information to determine the appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing an examination from the provider and consulting directly with the provider.
- Assisted in managing patient utilization of the health care system and provided patient education relative to health care needs, use of community resources, and responsibilities of membership in managed care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Suggested appropriate disposition to acting physicians based on assessment.
- Verified, updated, and communicated patient history before clinic appointments and procedures with providers.
- Advised patients on pre- and post-operative instructions, medication administration, and emergency care symptoms.
- I verified patient insurance eligibility and identified a primary care physician, contacting the office to obtain a patient file.
- Performed triage on incoming patients and determined the severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
Med-Surge Telemetry
Grady Hospital
06.2017 - 12.2019
- Assessed patient conditions and nursing needs, using the nursing process
- Ensure that patient direct care needs are met
- Enhanced patient care by providing compassionate and efficient support in a Med-Surg setting.
- Reduced patient recovery time through diligent monitoring and timely intervention of vital signs.
- Streamlined medication administration processes ensure accurate dosage and timely delivery to patients.
- Collaborated with interdisciplinary team members, developing comprehensive care plans for optimal patient outcomes.
- Maintained detailed documentation, facilitating seamless communication among healthcare providers.
- Performed patient and family education
- Collaborated with the team in patient care
- Provided care appropriate to the age and specific needs of the patients
- Implemented infection control techniques in all patient interactions
- Communicated with peers and assisted in the orientation of new employees
- Participated in cardiovascular continuous quality improvement.
- Developed and implemented individualized patient care plans.
- Coordinated patient transfers to other facilities.
- Provided diagnosis information, treatment possibilities, disease management tips, and wound care advice to patients, loved ones, and caregivers.
Med-Surge Telemetry/Charge Nurse
Piedmont Henry Hospital
11.2014 - 06.2017
- Assessed patient conditions and nursing needs, using the nursing process
- Ensured that patient direct care needs are met
- Performed patient and family education
- Collaborated with team in patient care
- Provided care appropriate to the age and specific needs of the patients
- Implemented infection control techniques in all patient interactions
- Communicated with peers and assisted in orientation of new employees
- Participated in Cardiovascular Continuous Quality Improvement
- Served as Charge Nurse.
Supervisor/Charge Nurse
UPAC-Decatur/ Acute Care
03.2014 - 05.2016
- Supervise the nursing department
- Coordinate all admission and discharges
- Responsible for total care of 190 bed facility of long-term and acute care
- Perform care for assigned acute unit
- Assigns duties and schedules all nursing personnel to the section; Assists in instructing personnel; completes/oversees job performance evaluations; issues/oversees counseling, disciplinary actions, makes regularly scheduled rounds to inspect resident care/ safeguard of medications/treatments/controlled substances, general orderliness/ prepares/oversees reports on the activity of the section, including employee’s time, resident census, incident/accident, infection control, resident assessments comprehensive care plan, and others, as necessary; assures the orientation and comfort of incoming residents; observes residents, assuring the reporting any significant condition or change in condition to the interdisciplinary team; acts as a resource to nursing staff personnel during necessary absences
- Administer me
CNA Clinical Instructor
- CPR Instructor taught Cardiopulmonary Resuscitation techniques
- Plan, teach and evaluate students in classroom and clinical setting to obtain a Certified Nursing Assistant certificate
- Administer a quality program that meets state regulations and compliance standards as well as meeting the expectations
- Maintain individual student records and evaluations
- Monitor and document attendance and performance
- Ensure accurate completion of all documentation.
Education
RN-BSN -
Albany State University
12.2020
Associated Degree in Nursing -
Atlanta Technical College
Atlanta, GA12.2013
Skills
- High degree of self-motivation and directional initiative
- Excellent customer service skills and strong drive to provide compassionate care
- Critical thinking skills, decisive judgment, and the ability to work with minimal supervision in a fast-paced environment
- Strong communication skills with the ability to effectively communicate technical information to patients and families
- Ability to effectively manage multiple tasks and priorities within a fast-paced environment
- Ability to function effectively in a team environment
- Basic computer skills
- Complex Problem-Solving
- Compassionate Communication
- Infection Control
- Patient Care
- Conflict Resolution
- Adaptability and Flexibility
- Compassion and Empathy
- Maintaining Confidentiality
- Problem Solving
- Attention to Detail
- Professionalism
- Active Listening
- Time Management
- Organizational Skills
- CPR Certification
- Teamwork and Collaboration
- Multitasking Abilities
- Stress Management
- Medical Terminology
- Patient-Focused Care
- Electronic Charting
- Quality Assurance
- HIPAA Compliance
Licensure Certification
- GA RN License, RN237044, 2024-01-01
- American Heart Association CPR Certification, BLS, ACLS, 2022-12-01
- NIHSS Certification
References
Available Upon Request
Timeline
Triage Call Center Nurse
Sibley Heart
04.2020 - 05.2022
Labor and Delivery/Antepartum/Mother Baby
Grady Hospital
06.2017 - Current
Med-Surge Telemetry
Grady Hospital
06.2017 - 12.2019
Med-Surge Telemetry/Charge Nurse
Piedmont Henry Hospital
11.2014 - 06.2017
Supervisor/Charge Nurse
UPAC-Decatur/ Acute Care
03.2014 - 05.2016
RN-BSN -
Albany State University
Associated Degree in Nursing -
Atlanta Technical College
CNA Clinical Instructor
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