Sherdena O'Neal
Cleveland,OH
Summary
Proven track record in enhancing customer experiences and streamlining booking processes at Marriott International, demonstrating exceptional customer service and problem-solving skills. Excelled in multitasking across diverse roles, achieving significant improvements in transaction accuracy and team collaboration. Skilled in cash handling and fostering positive customer relationships, ensuring loyalty and repeat business. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
38
38
years of professional experience
Work History
Sales Associate
Marriott International
10.2008 - 08.2024
- Collaborated with other departments to ensure seamless booking experiences for group reservations.
- Resolved guest issues swiftly, resulting in positive feedback from both guests and management.
- Actively addressed guest inquiries or complaints regarding their reservations in an empathetic manner while seeking resolutions that align with company policies.
- Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.
- Processed reservation modifications and cancellations accurately, minimizing revenue loss for the hotel.
- Enhanced guest loyalty by providing personalized assistance throughout the reservation process.
- Utilized multiple reservation systems proficiently, streamlining processes and improving efficiency.
- Assisted guests with special requests, ensuring a personalized and memorable experience.
Cashier Trainer
Save A Lot Grocery
04.2022 - 04.2024
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
Cashier
CVS Pharmacy
10.2005 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Dave's Supermarkets
06.2006 - 07.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
STNA,Director of Nursing Assistant , Accounting
Franklin Plaza Skilled Nursing Home
08.1986 - 10.2004
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Help Balance and Schedule work flow
- Balanced Residence Funds Accurate every month.
Education
Certified Phlebotomy - Phlebotomy
Henry Johnson Center
Cleveland11.2024
Certified Nursing Assistant - Nursing Assistant
Kinsman Skilled Center
Cleveland08.1986
High School Diploma -
East High School
Cleveland, OH06.1974
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Cash Handling
- Money Handling
- Cash Register Operation
- Cash Handling Accuracy
Additional Information
I am a People person I can get alone with any and everyone either in person on on the phone. no matter their Race or Religion. If giving a chance to
work for your company you will not be Disappointed. I am a Hard Working and Like Working not Lazy at all.
Timeline
Cashier Trainer
Save A Lot Grocery
04.2022 - 04.2024
Sales Associate
Marriott International
10.2008 - 08.2024
Cashier
Dave's Supermarkets
06.2006 - 07.2007
Cashier
CVS Pharmacy
10.2005 - 12.2014
STNA,Director of Nursing Assistant , Accounting
Franklin Plaza Skilled Nursing Home
08.1986 - 10.2004
Certified Phlebotomy - Phlebotomy
Henry Johnson Center
Certified Nursing Assistant - Nursing Assistant
Kinsman Skilled Center
High School Diploma -
East High School