Alexis Burnside
Summary
Personable and dedicated leader with extensive experience in non-profit organization industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain employees satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing team morale.
Overview
7
7
years of professional experience
Work History
Court Appointed Special Advocate
CASA Dallas
Dallas, TX
03.2024 - Current
- Provided emotional support and advocacy for children in court proceedings.
- Collaborated with attorneys, judges, social workers, and other professionals involved in the child's case.
- Conducted regular visits to monitor the child's physical and emotional wellbeing.
- Attended court hearings to advocate on behalf of the child's best interests.
- Developed a rapport with children through conversation and play activities.
- Facilitated communication between parents and guardians and other parties involved in the court process.
- Promoted positive behavior change by providing guidance on healthy lifestyle choices and conflict resolution strategies.
- Communicated regularly with supervisors regarding progress made on assigned cases.
- Reviewed all available documentation for client to deliver best possible advocacy.
- Completed reports, paperwork and documentation accurately and on time.
Underwriting Service Assistant
State Farm
Plano, TX
01.2023 - Current
- Reviewed and processed applications, documentation, and other pertinent information to ensure accuracy.
- Evaluated new applications for completeness and accuracy while ensuring compliance with company policies.
- Performed detailed analysis of customer accounts in order to identify potential risks or discrepancies in coverage.
- Maintained up-to-date records of all underwriting activities in accordance with established procedures.
- Provided feedback on any areas needing improvement during the underwriting process.
- Identified any inconsistencies between documents submitted by customers and existing records.
- Ensured that all paperwork was completed correctly before submitting it for final approval.
Mentor Volunteer
202Love Inc
Dallas, TX
12.2021 - Current
- Mentors girls ages 4 - 18 focusing on the personal, social, and academic development.
- Fosters a non-judgmental atmosphere that inspires leadership, community, and individuality.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Coordinated social, cultural, and recreational on- and off-campus enrichment activities.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Assisted in connecting students to community-based support resources and other services.
Administrative Intern
Compassion Outreach of America
01.2017 - 08.2023
- Provided administrative support the Executive Director in daily operational functions of non profit organization.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events.
- Prepared and prioritized calendars and correspondence.
Bank Teller
Prosperity Bank
Plano, TX
10.2021 - 12.2022
- Delivered exceptional service to customers including, but not limited to the following: cashed customer checks, verified identification and assisted customers with account maintenance requests such as ordering checks, placing stop payment orders and updating information.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into Integrated Teller Software to record transactions and issue computer-generated receipts.
- Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Trained new employees on cash drawer operation.
- Maintained confidentiality of bank records and client information.
- Adhered to financial services security and audit procedures.
Administrative Intern and Mentor
Project Butterfly
New Orleans, LA
06.2017 - 12.2021
- Mentored girls ages 14 to 19 enrolled in College Track New Orleans (CTNO), a co-curricular college completion program that offers academic assistance, coaching, and scholarships for students for 8 to 10 years.
- Organized and planned recreational and educational events for participants.
- Implemented an African-centered rites of passage program that prepares girls of African descent for their transition from adolescence to adulthood.
- Engaged with participants, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Maintained confidentiality except in cases pertaining to abuse, neglect or threats.
- Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
- Assisted in connecting students and families to community-based support resources and other services.
Supervisor
Einstein's Bros. Bagels
11.2018 - 05.2021
- Supervised the evening shift team to maintain a safe, welcoming, and profitable store.
- Trained new team members on service techniques and monitored performance.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Ensured the safety and quality of food preparation according to policies, procedures, and franchise requirements.
- Completed daily reports, balanced cash drawer, produced and maintained work schedules, and prepared production records.
- Received store deliveries and transported items to correct facility locations.
Sales Associate
Office Depot Inc
08.2017 - 10.2018
- Provided excellent customer service experience in a busy and fast-paced department store environment.
- Completed daily sales task such as cashier, stocking and restocking.
- Answered incoming telephone calls to provide store, products and services information.
- Built trusting relationships with customers by making personal connections.
- Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
- Printed customized office documents such as envelopes, newsletters, business cards and programs.
- Performed and delivered printing projects.
Residential Intern
Cook Canyon
05.2018 - 08.2018
- Provided operational support for campgrounds, facilities maintenance, and improvement projects. Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
- Met and exceeded workflow needs in a fast-paced environment by responding to crisis situations quickly to maintain calm and immediately determine the level of assistance needed.
- Worked collaboratively with a diverse group of co-workers to accomplish goals
- Prepared food for service based on daily menu and chef's needs. Set up and performed initial prep work for three daily meals.
- Reviewed inventory levels and obtained supplies needed. Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Conducted performance and safety inspections on camp equipment and machinery such as zipline, waterslides, and archery as to maintain operational baseline
- Enforced discipline and policies to protect safety of recreational activity participants.
- Complied with safety rules to minimize incidents and accidents.
- Developed and deepened relationships with residents and fellow staff.
Education
Bachelor of Science - Human Services with a concentration in counseling
Southwestern Assemblies of God University
Waxahachie, TX12.2021
Skills
- Excellent communication skills
- Strong work ethic
- Organized and Efficient
- Solution-oriented
- Facilitating
- Relationship Building
- Experience in leadership and management
- Proficient in MS Office and Precision Banking Software
Timeline
Court Appointed Special Advocate
CASA Dallas
03.2024 - Current
Underwriting Service Assistant
State Farm
01.2023 - Current
Mentor Volunteer
202Love Inc
12.2021 - Current
Bank Teller
Prosperity Bank
10.2021 - 12.2022
Supervisor
Einstein's Bros. Bagels
11.2018 - 05.2021
Residential Intern
Cook Canyon
05.2018 - 08.2018
Sales Associate
Office Depot Inc
08.2017 - 10.2018
Administrative Intern and Mentor
Project Butterfly
06.2017 - 12.2021
Administrative Intern
Compassion Outreach of America
01.2017 - 08.2023
Bachelor of Science - Human Services with a concentration in counseling
Southwestern Assemblies of God University
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