Shere Keegan
Gilbert,AZ
Summary
Accomplished lodging manager specializing in hotel operations and guest satisfaction. Expertise in staff leadership, operational efficiency, and revenue enhancement. Notable success in improving service delivery and booking processes, leading to higher occupancy rates. Demonstrated capability in team development and cost management, fostering profitability and loyalty.
Overview
5
5
years of professional experience
Work History
Seasonal Innkeeper
Talkeetna Inn
Talkeetna, AK
06.2024 - 09.2024
- Check guests in and out
- Prepare Daily Housekeeping Reports
- Prepare Registration Forms for incoming guests
- Assist GM with Room Inspection and key coding of rooms
- Pick up/drop off guests upon arrival/departure as needed
- Answer phones
- Proficient with Cloud Bed Hotel Software
General Manager
Ma Johnson's Hotel
McCarthy, AK
05.2020 - 06.2024
- Responsible for interviewing, hiring, training and supervision of up to 10 Hotel and Housekeeping staff in pre-season opening and end of season closing procedures. Wrote and implemented SOP for both.
- Coordinated room themes with linens and color choices in a boutique style hotel in keeping with this living museum history.
- Successfully directed sales for private dining as part of the resort package for our Michelin recognized fine dining restaurant.
- Work closely with other Dept Managers in coordinating guests’ special events.
- Software administrator for Little Hotelier and Expedia.com
- Implemented weekly staff responsibilities and schedules.
- All reservation functions for guests (from initial contact to final departure).
- Responsible for coordinating Group Tour Reservations and billing
- Developed and implemented standards for Concierge services
- Oversee Employee Housing
- Manage all hotel and housekeeping functions remotely in the off season
Front Desk Associate
The Summit Hotel
Big Sky, MT
11.2021 - 04.2022
- Greet guests in a friendly, welcoming, professional manner
- Assist guests with checking into the hotel and provide directions to their room
- Assist guests with checking out of the hotel and provide accurate information regarding billing
- Upsell when possible
- Process financial transactions accurately
- Work with integrity, discretion and attention to detail to protect private information
- Conduct phone conversations in a friendly and professional manner
- Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
- Communicate professionally and effectively with guests, employees, and managers
- Quickly and creatively solve guest problem
- Proficient with SMS Software System
Guest Services Agent
Bear Lodge Resort & Elk View Inn
Burgess Junction, WY
12.2020 - 03.2021
- Alternated between Bear Lodge Resort and Elk View Inn, (same owners for both)
- Front Desk - Knowledge of 2 different reservation systems; Coordinating reservations and room assignments;checking guests in and out.
- Gift Store - Sales and Merchandising
- Gas Pumps - Turning pumps on/off, collecting payment
- Dining Room - Serving and Cash Register sales
- Snow Sled Registrations - Resident and Non-Resident
- Personal Sales averaged $6,000-$8,000 daily
Hotel Manager
Ma Johnson's Hotel
McCarthy, AK
05.2019 - 09.2019
- Completed management training preseason; and ran boutique wilderness properties in Wrangell St Elias National Park.
- Developed and implemented weekly staff responsibilities and schedules.
- Coordinated private dining needs between resort guests and Fine Dining.
- All reservation functions for guests (from initial contact to final departure).
- Coordinated all housekeeping reports as well as second in command for the Housekeeping department.
Education
Some College (No Degree) - Sales & Marketing, Business Administration
University of Phoenix
PhoenixSkills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Computer Applications Certificate
- Multiple hotel reservation software systems, which included Maestro, Little Hotelier, SMS, and Cloud Bed
- Guest relations
- Concierge services
- Staff training and development
References
- Jenny, Rosenbaum, Nizinaessentials@gmail.com, (907) 987-4211
- Megan, Gertz, gertzmc@gmail.com, (513) 532-7042
- Neil, Darish, neildarish@gmail.com, (907) 202-6717
- Mary Shannon, Walden, greendog6725@yahoo.com, (907) 843-1079
- Liz, Rogers, elizabethrogers06@gmail.com, (580) 304-4683
References
References available upon request.
Timeline
Seasonal Innkeeper
Talkeetna Inn
06.2024 - 09.2024
Front Desk Associate
The Summit Hotel
11.2021 - 04.2022
Guest Services Agent
Bear Lodge Resort & Elk View Inn
12.2020 - 03.2021
General Manager
Ma Johnson's Hotel
05.2020 - 06.2024
Hotel Manager
Ma Johnson's Hotel
05.2019 - 09.2019
Some College (No Degree) - Sales & Marketing, Business Administration
University of Phoenix
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