Sherece Inniss
Newark,NJ
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flagship Store Manager / Training Specialist
Falconeri
01.2019 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Partnered with Human Resources to align talent development strategies with overall business objectives.
- Evaluated the effectiveness of training initiatives, adjusting strategies as needed to improve overall results.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager/Senior Muse of Learning & Development
Kate Spade & Company
01.2017 - 01.2019
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted with training and development of team members.
Assistant Manager/ Marketing and events manager
Cacique lifestyle
01.2014 - 01.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Shop Manager
Coach
01.2013 - 01.2014
- Named top sales leader, tailored sales experience, drove store sales, supported management in operational tasks, and assisted in training new hires.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Fashion Merchandising - Business Management
DeVry University
New Brunswick, NJ06.2013
Diploma - Accounting And Finance
Bloomfield Technical High School
Bloomfield, NJ06.2010
Skills
- Store operations
- Strategic leadership
- Team Management
- Tech-savviness
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Team motivation
- Customer Service Management
- Strategic thinker
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
Timeline
Flagship Store Manager / Training Specialist
Falconeri
01.2019 - Current
Assistant Manager/Senior Muse of Learning & Development
Kate Spade & Company
01.2017 - 01.2019
Assistant Manager/ Marketing and events manager
Cacique lifestyle
01.2014 - 01.2017
Shop Manager
Coach
01.2013 - 01.2014
Fashion Merchandising - Business Management
DeVry University
Diploma - Accounting And Finance
Bloomfield Technical High School
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