Keia Watkins
St. Michael
Summary
Seasoned banking professional with a robust background in compliance and operations support at CIBC First Caribbean International Bank. Excelled in risk mitigation and payment operations, demonstrating superior analytical and communication skills. Achieved significant process improvements, enhancing efficiency and compliance. Expert in SWIFT payments and adept at leading teams to exceed targets.
Overview
12
12
years of professional experience
Work History
Officer, Operations Support, Payment, Compliance
CIBC First Caribbean International Bank
02.2023 - Current
- Examined and evaluated filtered payments via FircoContinuity, ensuring timely actions within SLAs.
- Identified BIC/SWIFT codes, high-risk clients, and suspicious activities, escalating concerns to the sanctions and AML/CFT teams to mitigate risks.
- Efficiently managed the compliance inbox, and reviewed manual payments with CSP tools to ensure accuracy and adherence to policies.
Service & Support Officer (SSO)
ScotiaBank (Barbados) Limited
Broad Street
07.2021 - 02.2023
- Managed team of tellers and customer support officers on the floor.
- Facilitated training sessions for team development.
- Achieved targets set by executive team and branch manager.
Credit Risk Officer - Acting
ScotiaBank (Barbados) Limited
Warrens Branch
06.2021 - 06.2021
- Oversaw over 2000 accounts, maintaining KYC compliance.
- Secured fairness and transparency in credit application process per bank guidelines.
- Created comprehensive reports to support Credit Risk Manager.
AML Officer - Acting
ScotiaBank (Barbados) Limited
Warrens Branch
01.2021 - 05.2021
- Remediated high-risk accounts for compliance.
- Scheduled and conducted weekly discussions with the Director of AML regarding account flagging statuses.
- Monitored KYC policy implementation and conformance at branch level.
Assistant Manager Service & Support (AMSS) - Acting
Bank of Nova Scotia
Warrens Branch
09.2020 - 12.2020
- Directed and managed all aspects of branch customer services.
- Maintained branch compliance with cash holding limits and security procedures.
- Reconciled branch’s general ledger monthly to ensure compliance, submitted reports to multiple departments.
Teller Service Officer (TSO) - Acting
Bank of Nova Scotia
Warrens Branch
11.2019 - 08.2020
- Overseeing branch's cash flow operations.
- Managed initiatives for teller professional growth.
- Supervised compliance with cash handling procedures.
- Coordinated and managed cash handling for ABMs.
Service Representative (SR)
Bank of Nova Scotia
Holetown Branch
05.2016 - 07.2019
- Assisted customers with their general queries
- Opening bank accounts
- Application of credit cards
- Provided financial advisory information
Remittance Teller
Bank of Nova Scotia
Holetown Branch
03.2014 - 05.2016
- Balances and reconciles all cash in branch
- Maintains and replenishes ABMs
- Cash management services for night deposit envelopes
- Prepare payroll cash order
- Manages ingress and egress of cash to bank
Teller
Bank of Nova Scotia
Holetown Branch
11.2012 - 04.2014
- Utility bill payments
- Cheque cashing
- Foreign Exchange orders
- International Wire Transfers
- Credit Card Payments
Education
Certified Anti-Money Laundering Specialists -
ACAMs – Association of Certified Anti-Money Laundering Specialists
08.2023
Education, Care and Development in the Early Years - Level 2 -
Erdiston Teachers Training College
05.2020
Education, Care and Development in the Early Years - Level 1 -
Erdiston Teachers Training College
05.2019
Bachelor of Science - Major Accounts, Management & Psychology, Financial Accounting, I & II, Marketing, Auditing, Human Resource Management, Management Information Systems I & II, Advanced Financial Accounting, Social Psychology, Abnormal Psychology, Personality Theory, Organisation Behaviour, Developmental Psychology
University of the West Indies – Cave Hill Campus
05.2011
Skills
- Payment operations processes
- SWIFT wire payments
- Internal bank systems
- Analytical skills
- Decision-making skills
- Investigative skills
- Communication skills
- Key control testing framework
- Compliance requirements
- Performance management
- Time management
- Prioritization skills
- Risk mitigation
- Statistical analysis
- Reporting
- Microsoft Office Suite
Affiliations
- Coordinate employee engagement appreciation week
- Plan and execute Christmas office activities
Communityoutreach
Barbados Probation Department, Community Pillars – Youth Mentorship Program, 9 months
References
- Mr. Dwayne M. Henry, Managing Director, Infiniti Networkz Inc., Suite 4, 45 Warrens Heights, St. Thomas, Barbados, 246-424-6389/246-233-2188, dmhenry@infinitinetworkz.net
- Fay S. Cottle, Accountant, 36 Ealing Grove, Christ Church, Barbados, 246-428-0750, fayscottle@hotmail.com
Timeline
Officer, Operations Support, Payment, Compliance
CIBC First Caribbean International Bank
02.2023 - Current
Service & Support Officer (SSO)
ScotiaBank (Barbados) Limited
07.2021 - 02.2023
Credit Risk Officer - Acting
ScotiaBank (Barbados) Limited
06.2021 - 06.2021
AML Officer - Acting
ScotiaBank (Barbados) Limited
01.2021 - 05.2021
Assistant Manager Service & Support (AMSS) - Acting
Bank of Nova Scotia
09.2020 - 12.2020
Teller Service Officer (TSO) - Acting
Bank of Nova Scotia
11.2019 - 08.2020
Service Representative (SR)
Bank of Nova Scotia
05.2016 - 07.2019
Remittance Teller
Bank of Nova Scotia
03.2014 - 05.2016
Teller
Bank of Nova Scotia
11.2012 - 04.2014
Certified Anti-Money Laundering Specialists -
ACAMs – Association of Certified Anti-Money Laundering Specialists
Education, Care and Development in the Early Years - Level 2 -
Erdiston Teachers Training College
Education, Care and Development in the Early Years - Level 1 -
Erdiston Teachers Training College
Bachelor of Science - Major Accounts, Management & Psychology, Financial Accounting, I & II, Marketing, Auditing, Human Resource Management, Management Information Systems I & II, Advanced Financial Accounting, Social Psychology, Abnormal Psychology, Personality Theory, Organisation Behaviour, Developmental Psychology
University of the West Indies – Cave Hill Campus
Similar Profiles
NAKEBA MASONNAKEBA MASON
Project Coordinator & Business Support at CIBC First Caribbean International BankProject Coordinator & Business Support at CIBC First Caribbean International Bank
Ticore SeymourTicore Seymour
Regional Compliance Analyst at CIBC First Caribbean International BankRegional Compliance Analyst at CIBC First Caribbean International Bank
Joleen CampbellJoleen Campbell
Retail & Business Banking at CIBC First Caribbean International BankRetail & Business Banking at CIBC First Caribbean International Bank