Shereda Gayle
New Orleans,LA
Summary
I am seeking a position within an organization where I can leverage my skills to make meaningful
contributions to the company's success while also advancing my own professional growth and
experience. I excel in team environments and prioritize customer satisfaction
as a cornerstone of my work ethic
Overview
10
10
years of professional experience
Work History
Stewardess
Windsor Court Hotel
New Orleans, LA
01.2024 - Current
- Performed basic cleaning and upkeep duties.
- Washed dishware, cutlery, and glasses by hand or machine.
- Assisted cooks with basic tasks such as chopping vegetables or preparing salads.
- Operated dishwashing machine to wash dishes, glasses, silverware and pots and pans.
- Organized and restocked kitchen storage areas.
- Swept and mopped floors in the kitchen area.
- Cleaned and sanitized all kitchen surfaces, equipment and utensils.
- Stored clean dishes, glassware and flatware in appropriate places after washing them.
- Disposed of waste material in accordance with established procedures.
- Polished utensils and transported food supplies such as canned foods, meats, fruits and vegetables.
Front Desk/Auditor/Babysitter
Ausable Club
New York, United States
08.2023 - 10.2023
- Welcome guests in a warm and friendly manner overnight
- Ascertains guests' lodging, purchasing needs
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Registers guests and manages the rooming chart
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Reconciles nightly finances and reports
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Bag Room Attendant
North Ridge Country Club
North Raleigh, United States
04.2023 - 08.2023
- Cleans, washes, and stores golf clubs
- Responsible for the daily maintenance of golf carts to assure that the carts are clean and in good working order
- Work one-on-one with patrons of the golf club ensuring the highest level of customer service
- Register players, collect all fees, assign golf carts, and answer customer inquiries
- Assist in pairing golf players
- Record tee time information and assist patrons off first tee.
SALES/ CUSTOMER SERVICE ASSOCIATE
Centerfield BPO
04.2022 - 12.2022
- Answer inbound calls in an upbeat and professional manner
- Assist customers with all queries about goods and services
- Identifying customers needs, upselling phones and informing clients about promotions.
SERVER
Labrish Hotel
12.2019 - 07.2020
- Taking food and drink orders and serving customers
- Delivering checks and collecting payments
- Keeping tables and restaurant environment clean at all times
- Provide Excellent Customer Service
HOUSEKEEPER/ ROOM ATTENDANT
Freelance Jamaica
06.2017 - 09.2019
- Cleans and sanitizes guest rooms
- Vacuums and sweeps floors, carpets, and rugs
- Makes beds and changes linens
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops
- Replenishes toiletries and towels.
CASHIER/ WAITRESS
Tyrall Hotel
02.2014 - 06.2015
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Assisted with customer orders.
Education
Level 2 Diploma in Health Care Specializing in Practical Nursing -
Quality Academics
07.2012
HIGH SCHOOL DIPLOMA -
Holy Trinity High School
06.2010
Associate of Science - Human Resources Management
Management Institute For National Development
Kingston JamaicaSkills
- Interpersonal skills, Good time management and Excellent customer service skill
- Problem-Solving Capabilities
- Customer Service
- Administrative Tasks
- Strong Work Ethic
References
References available upon request.
Timeline
Stewardess
Windsor Court Hotel
01.2024 - Current
Front Desk/Auditor/Babysitter
Ausable Club
08.2023 - 10.2023
Bag Room Attendant
North Ridge Country Club
04.2023 - 08.2023
SALES/ CUSTOMER SERVICE ASSOCIATE
Centerfield BPO
04.2022 - 12.2022
SERVER
Labrish Hotel
12.2019 - 07.2020
HOUSEKEEPER/ ROOM ATTENDANT
Freelance Jamaica
06.2017 - 09.2019
CASHIER/ WAITRESS
Tyrall Hotel
02.2014 - 06.2015
Level 2 Diploma in Health Care Specializing in Practical Nursing -
Quality Academics
HIGH SCHOOL DIPLOMA -
Holy Trinity High School
Associate of Science - Human Resources Management
Management Institute For National Development
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