Accomplished Branch Manager with a proven track record at Financial Services, enhancing business growth and exceeding sales targets through effective operations management and business development. Fosters strong customer relationships and team cohesion, demonstrating an exceptional work ethic and approachability. Achieved significant revenue growth by prioritizing regulatory compliance and strategic planning.
Overview
17
17
years of professional experience
Work History
Assistant Branch Manager
First Heritage Credit LLC
05.2021 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Generated repeat business through exceptional customer service.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Branch Manager
Money Mart Financial Services
03.2008 - 08.2020
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Education
High School Diploma -
Starks High School
Starks, LA
05-1995
Skills
Banking
Operations management
Business development
Team development
Customer relationships
Marketing
Approachable
Team player
Excellent work ethic
Timeline
Assistant Branch Manager
First Heritage Credit LLC
05.2021 - Current
Branch Manager
Money Mart Financial Services
03.2008 - 08.2020
High School Diploma -
Starks High School
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