Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sheree Biggs

Sheree Biggs

Spring Creek,NV

Summary

Dynamic professional with extensive experience in customer service and office management at CEI. Proven ability to enhance document accuracy and streamline filing systems while maintaining a calm demeanor under pressure. Skilled in appointment scheduling and data entry, consistently exceeding expectations to foster positive relationships and drive client satisfaction.

Overview

2
2
years of professional experience

Work History

Main Office Secretary

CEI
03.2019 - 09.2019
  • Provided exceptional customer service to visitors and callers, creating a welcoming atmosphere in the main office area.
  • Contributed to workplace safety initiatives by adhering to guidelines, participating in drills, and assisting with emergency preparedness planning.
  • Improved document accuracy by proofreading materials prior to distribution or filing, minimizing errors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.

Private Security Officer

Bootlegger Security
10.2018 - 03.2019
  • Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
  • Supported event management teams by providing crowd control services during large gatherings or special occasions.
  • Trained new security officers on company protocols, procedures, and best practices for optimal performance.
  • Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
  • Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.

Lead Barista

Heritage Coffee Company
05.2017 - 03.2019
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

High School Diploma -

West Anchorage High School
Anchorage, AK
05-2013

Skills

  • Phone etiquette
  • Goal oriented
  • Appointment scheduling
  • Billing management
  • File maintenance
  • Call handling
  • Customer service
  • Calm and professional under pressure
  • Remote office availability
  • Professional telephone demeanor
  • Document and records management
  • Data entry

Timeline

Main Office Secretary

CEI
03.2019 - 09.2019

Private Security Officer

Bootlegger Security
10.2018 - 03.2019

Lead Barista

Heritage Coffee Company
05.2017 - 03.2019

High School Diploma -

West Anchorage High School

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Sheree Biggs