SHEREE BOWDOIN
Rio Rancho,NM
Summary
Experienced Medical Office Manager with deep understanding of healthcare administration and patient care coordination. Focused on streamlining office operations to increase efficiency and service quality, while maintaining strong relationships with patients and medical professionals. Previous work resulted in improved operational workflows, increased patient satisfaction, and strengthened compliance with healthcare regulations. Skillset includes strategic planning, staff management, financial oversight, and communication skills.
Overview
19
19
years of professional experience
Work History
Corporate Business Manager
A & R Medical Supply
Albuquerque, NM
10.2011 - 05.2024
- I assisted the Senior Managers, including the CEO and Corporate Marketing Manager, as well as contributed my own insights in decision-making processes for all departments across our four locations: Albuquerque, Santa Fe, Rio Rancho, and Las Cruces.
- Managed administrative functions like cost management, utilization reviews, quality assurance and medical protocol development.
- Human Resources duties encompassed a variety of roles, such as onboarding, new hires, providing training, handling payroll, and detailing company benefits.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Developed and executed training programs, formulated an employee handbook, and established job descriptions.
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
- Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
- Identified areas of improvement within the medical billing process, implemented changes accordingly.
- I served as the main point of contact for all external vendors, including banking partners, collection agencies, and accounts receivable firms.
- Communicated effectively with patients, families, insurance companies, and other healthcare professionals regarding billing inquiries.
- Developed and implemented strategies for providing excellent customer service experience.
Medical Administrative Assistant
Casa De Rosa Assisted Living
Albuquerque, NM
08.2011 - 10.2011
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Maintained a filing system for patient records and physician orders.
- Assisted with coding medical records using ICD-10 coding standards.
Administrative Assistant
Minerals Continental
Rio Rancho, NM
09.2005 - 03.2011
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Associate - Medical Administrative Assistant
Pima Medical Institute
Albuquerque, NM10.2011
Other - Business/Accounting
CNM
Albuquerque, NM09.2000
Other - Business/Accounting
University of New Mexico
Albuquerque, NM08.1991
Skills
- Medical Practice Operations
- Attention to Detail
- Billing Processes
- Team Leadership
- Conflict Resolution
- Human Resources
- Accounts payable and receivable
- Training and development
Accomplishments
- 2014 Employee of the Year (A & R Medical Supply)
- 2012 Above and Beyond (A & R Medical Supply)
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Corporate Business Manager
A & R Medical Supply
10.2011 - 05.2024
Medical Administrative Assistant
Casa De Rosa Assisted Living
08.2011 - 10.2011
Administrative Assistant
Minerals Continental
09.2005 - 03.2011
Associate - Medical Administrative Assistant
Pima Medical Institute
Other - Business/Accounting
CNM
Other - Business/Accounting
University of New Mexico