Sheree Brooks
Allen,TX
Summary
Proven track record in enhancing client relationships and driving revenue growth, notably at Daimler Trucks North America. Expert in data interpretation and sales support, demonstrating exceptional teamwork and problem-solving abilities. Achieved significant improvements in customer loyalty and operational efficiency through meticulous attention to detail and organizational skills.
Overview
24
24
years of professional experience
Work History
Account Analyst
Daimler Trucks North America, DTNA
06.2021 - 05.2024
- Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
- Partnered with Account Manager to support preparation of client materials to educate, train and inform on benefits, services and self-administration tools.
- Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
- Supported Account Manager with incoming inquiries from existing clients.
- Conducted regular reviews of credit requests submitted by clients – evaluating their eligibility based on established criteria before approving or denying applications accordingly.
- Coordinated with internal audit teams to facilitate smooth audits and maintain a continuous improvement mindset within the department.
- Prepared detailed financial statements for management review, aiding in informed decision-making processes.
- Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
Lease Maturity Advisor
Mercedes-Benz Financial Services
03.2018 - 06.2021
- Collaborated with sales teams to ensure timely vehicle returns and seamless transitions into new leases or purchases.
- Improved customer loyalty by delivering exceptional service throughout the entire lease lifecycle.
- Demonstrated strong knowledge of leasing programs and incentives when advising clients on suitable options for their specific requirements.
- Cultivated strong relationships with clients while successfully managing a portfolio of lease accounts.
- Adhered to all company policies and procedures while maintaining the highest standards of professionalism in all interactions with clients and colleagues.
- Conducted thorough reviews of lease contracts, ensuring accuracy and compliance with industry regulations.
- Coordinated inspection appointments for off-lease vehicles, maintaining timely execution of necessary procedures.
- Negotiated win-win resolutions during end-of-lease negotiations, preserving long-term customer relationships.
Sales Executive
AT&T
03.2000 - 01.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Chicago Vocational High School
Chicago, IL06.1984
Skills
- Advanced Excel
- Sales Support
- Data Interpretation
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
Timeline
Account Analyst
Daimler Trucks North America, DTNA
06.2021 - 05.2024
Lease Maturity Advisor
Mercedes-Benz Financial Services
03.2018 - 06.2021
Sales Executive
AT&T
03.2000 - 01.2018
High School Diploma -
Chicago Vocational High School
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