Summary
Overview
Work History
Education
Skills
Timeline
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Sheree Chapman

Atlanta,GA

Summary

Proven track record in enhancing operational efficiency, customer satisfaction through expert data entry and staff supervision. Demonstrated ability to maintain discretion and confidentiality, alongside a knack for leading projects to successful completion. Skilled in business administration and project support, consistently achieving and surpassing goals.

Overview

14
14
years of professional experience

Work History

Family Health Coordinator

Alice Williams Towers
01.2020 - Current
  • Enter data, generated reports, and produced tracking documents.
  • Gather and organized materials to support operations.
  • Evaluate operational practices and identified improvement opportunities and procedures.
  • Maintain confidentiality of customers financial files and personal information.
  • Monitoring to ensure goals, objectives, and appointments of projects are current and being met.
  • Collaborate with colleagues to perform assessments or develop new goals for upcoming projects.
  • Fill out and maintain client related paperwork including federal and state mandated forms.


The Home Depot

Customer Service Coordinator
02.2014 - 12.2019
  • Handled inbound and outbound calls from customers and field technicians,
  • Entered data to schedule home service repairs, window installation according to company calendar and install companies guidelines.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed telephone meetings with field mangers and installation companies to address customer concerns, keep project goals are met and prepare for upcoming installs
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Administrative Manager

Primrose Schools
10.2010 - 10.2013
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements.
  • Oversaw office inventory activities by ordering supplies and stocking as well as oversee shipment receiving.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Developed and implemented improved filing systems for enhanced order and accuracy to student/parent files .
  • Interviewed, recruited and onboarded new staff for high-performing administration teams and teaching staff.
  • Ensured the company met state guidelines, health codes and sot records.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Scheduled yearly staff training courses to meet state requirements
  • Planned staff morale events and daily activities to boost a positive mindset amongst children and staff.

Education

High School Diploma -

Frederick Douglass Highschool
Atlanta,Ga
05.1999

Skills

  • Business Administration
  • Data Entry
  • Staff Supervision
  • Discretion and Confidentiality
  • Project Support

Timeline

Family Health Coordinator

Alice Williams Towers
01.2020 - Current

The Home Depot

Customer Service Coordinator
02.2014 - 12.2019

Administrative Manager

Primrose Schools
10.2010 - 10.2013

High School Diploma -

Frederick Douglass Highschool

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Sheree Chapman