Sheree Davis
Summary
Adept at driving operational efficiency, I enhanced mail distribution accuracy and office supply management at EpiqGlobal, reducing costs by streamlining inventory processes. Skilled in file organization and fostering strong relationships, my proactive approach significantly improved client satisfaction and team productivity. Meticulous Office Services Specialist with expertise in retrieving and tracking files and maintaining database systems. Proficient in office machine operations, including photocopiers, scanners and voicemail systems. Accustomed to handling sensitive, confidential records and properly coding documents. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Office Services Specialist
EpiqGlobal
03.2023 - Current
- Distributed incoming mail from shipments, couriers and postal delivery to 6 departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Used scanner to scan important documents into computer system.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Monitored stock of office supplies to report shortages to management.
- Operated Neopost and Pitney Bowes postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Promoted a positive work environment by maintaining clean and organized common areas for employee use.
- Managed incoming mail distribution while also overseeing outgoing shipments to ensure timely deliveries.
- Assisted customers promptly and professionally to address inquiries or direct them to appropriate departments for further assistance.
- Contributed to team success with efficient task delegation, prioritization, and project coordination.
- Safeguarded sensitive information via proper handling of confidential documents according to established guidelines.
- Reduced supply costs through effective inventory management, vendor negotiations, and purchasing strategies.
- Volunteered to help with special projects of varying degrees of complexity.
Admin/Mail Clerk
Group & Pension Administrators
07.2019 - 08.2021
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Checked parcels were securely sealed to eliminate losses.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Tracked outgoing mail to provide accurate customer updates.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
CRS Billing Specialist
LAB RCM
08.2017 - 08.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Office File Clerk
Shackelford, Melton, McKinley & Norton
09.2008 - 01.2017
- Optimized office space utilization by periodically reorganizing the physical layout of file storage areas, ensuring easy access and navigation.
- Collaborated with colleagues on special projects requiring extensive data compilation, contributing expertise in file organization techniques.
- Ensured timely response to information requests by promptly retrieving and distributing required files to appropriate personnel.
- Aided in safeguarding sensitive company information through strict adherence to confidentiality policies while handling vital records.
- Supported administrative staff with efficient document management, providing timely access to necessary information for decision-making purposes.
- Reduced errors in document filing by implementing a thorough quality control process for newly received paperwork.
- Maintained an updated inventory of office supplies, initiating purchase orders when necessary to avoid disruptions in daily operations due to shortage or stockouts.
- Streamlined office operations by efficiently organizing and maintaining files, records, and documents.
- Assisted in reducing document search time by accurately cataloging and labeling files according to established protocols.
- Contributed to improved office productivity by consistently updating and purging outdated files from the system.
Office Client Service Specialist
Haynes And Boone
03.2003 - 10.2007
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Optimized workflow processes within the department, resulting in more efficient resource allocation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Skills
- Maintaining Office Supplies
- File Organization
- Mail distribution
- Documentation Review
- File Management
- Positive Attitude
- Time Management
- Professional and mature
- Relationship Building
- Organizing and Categorizing
- Office Administration
- Prioritizing Work
Timeline
Office Services Specialist
EpiqGlobal
03.2023 - Current
Admin/Mail Clerk
Group & Pension Administrators
07.2019 - 08.2021
CRS Billing Specialist
LAB RCM
08.2017 - 08.2018
Office File Clerk
Shackelford, Melton, McKinley & Norton
09.2008 - 01.2017
Office Client Service Specialist
Haynes And Boone
03.2003 - 10.2007
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