Sheree Green

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Part-time evening hours. (worked two jobs)
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Call Center appointment scheduler for specialty doctors. As well as internal medicine. Made sure referrals were in place.

Along with scheduling tests that doctors requested.

• Processed payments and contracts on accounts.
• Counseled debtors on payment options and arranged installment agreements.
• Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.

Outside Sales, each month you receive 500 addresses of non-Spectrum customers. Knock doors in an attempt to sell services.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Developed process controls and metrics for daily management of call center.
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.

• Reduced wait times for essential services by effectively managing utilization review caseloads and prioritizing urgent requests.
• Enhanced patient satisfaction by promptly addressing inquiries regarding coverage decisions and available resources.
• Conducted thorough reviews of medical records, ensuring compliance with regulatory requirements and industry standards.
• Improved patient care management by efficiently coordinating and monitoring medical services.
• Forwarding patient prior authorization request to nurses for medical approval.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.