Dedicated hardworking individual with proven ability to enhance efficiency through strong teamwork and effective problem-solving. Committed to delivering exceptional customer service, ensuring satisfaction in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Warehouse Team Member
Sterilite
09.2022 - 01.2025
Developed strong relationships with coworkers, teamwork and collaboration for improved efficiency.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
Inspect product for defects, ensure all labeling is accurate before sending products to production meeting all quality standards.
I would also have to go to other construction sites to help with cleaning of the trailers.
Customer Care Representative
Terminix
10.2017 - 06.2022
Helped large volume of customers every day with scheduling services for their hom
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Contacted Technicians regarding the members scheduled service request.
Worked in Chat assistance.
Customer Service Representative
Optum Rx Mail Order Pharmacy
03.2015 - 08.2017
Resolved customer complaints
Handled inbound and escalated calls efficiently, finding satisfactory resolutions for both customers.
Responded to customer requests for products and service
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Place orders for members medications
Education
Diploma -
South Oak Cliff High School
Dallas, TX
05.2007
Skills
Warehouse safety
Shipping and receiving
Problem-solving
Attention to detail
Verbal and written communication
Customer Service
Timeline
Warehouse Team Member
Sterilite
09.2022 - 01.2025
Customer Care Representative
Terminix
10.2017 - 06.2022
Customer Service Representative
Optum Rx Mail Order Pharmacy
03.2015 - 08.2017
Diploma -
South Oak Cliff High School
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