Sheree Hartman
Lancerlot Sports Complex
Vinton,VA
26
years of professional experience
Highly organized and adaptable professional with a background in customer service and data management. Recognized for strong attention to detail and collaboration skills. Ready to leverage expertise in account management to drive customer satisfaction and operational success.
Work History
Customer Service Advocate
1 Year 9 Months- Educated customers about billing, payment processing and support policies and procedures.
- Educated customers on product features and benefits to support informed purchasing choices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and balanced cash deposits nightly.
- Inspected and closed down entire complex nightly following strict protocols as a key holder.
Mortuary Affairs and Restorative Specialist
1 Year 1 Month- Followed all company policies and procedures to deliver quality work with the utmost respect.
- Collaborated with cross-functional teams to achieve goals on time.
- Met with families in the most caring way to discuss their wishes and expectations to honor their loved one.
- Restored loved one to desired respective image with dignity by restoring wounds, performing cosmetology services, dressing, and casketing.
Customer Service Shipping and Scanning Clerk
9 Months- Processed and packaged laboratory product that was ordered by customer with precision, ensuring compliance with strict shipping deadlines and zero errors.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring very important timely shipping of each ordered product.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail and proficiency in 10-key.
- Answered and directed incoming customer service calls from local audiologist by operating a switchboard.
- Enhanced office organization with regular maintenance of files by scanning order contacts into a database, and keeping up with supplies inventory.
Proof Operator Encoder/Branch Settlement Operator
7 Years 5 Months- Operated high-speed proofing equipment to ensure document accuracy and to balance deposit with very little to no error.
- Collaborated with team members to streamline workflow and improve efficiency in document handling.
- Trained new staff on operational procedures and equipment usage.
- Conducted routine inspections of proofs to identify discrepancies and rectify errors efficiently with branches every morning to settle bank tellers' deposits and branch totals.
- Processed and settled Federal government issued food stamps to balance on a money counting machine, strapped, blocked and bagged for Feds to pick up.
- Provided support for other departments as needed, demonstrating flexibility and adaptability within a fast-paced work setting.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
Education
High School Diploma
DPOR Cosmetology License - Cosmetology
Skills
Call center experience
Data entry
Administrative support
Data collection
Proficient 10-key skills
Strong attention to detail
Extremely organized
Multi-line phone talent
Account management
Problem-solving
Customer service
Transaction handling
Timeline
Customer Service Advocate
Lancerlot Sports Complex
07.2020 - 04.2022Read More
Mortuary Affairs and Restorative Specialist
Oakey's Funeral Service and Crematory
07.2018 - 08.2019Read More
Customer Service Shipping and Scanning Clerk
Emtech Laboratories
05.2014 - 02.2015Read More
Proof Operator Encoder/Branch Settlement Operator
First Virginia Bank Operations Center
05.1996 - 10.2003Read More
ATI Hollywood School of Beauty
DPOR Cosmetology License from Cosmetology
Read More
Staunton River High
High School Diploma
Read More