Sheree Hill

• Work in training of new office staff, audit clinic schedules for fullness, and coach on scheduling opportunities

• Reconciliation of cash reports for 20+ locations, accounts receivable reporting, coaching, auditing
• Invoice adjustments, process patient refunds
• Audit and review patient files for accuracy
• Reconciliation of cash reports for 20+ locations, accounts receivable reporting, coaching, auditing
• Invoice adjustments, process patient refunds
• Audit and review patient files for accuracy.

Payroll calculation and submission, verifying and auditing for payroll accuracy. Worked closely with Finance on final submissions. Payroll calculation and submission, verifying and auditing for payroll accuracy. Worked closely with Finance on final submissions.

• Verified insurance and communicated coverage to staff and patients.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Filed and tracked insurance claims and communicated claims status to patients.
• Prepared insurance claims for submission to clearinghouses or insurance companies.

• Confirmed patient appointments day before scheduled.
• Verified insurance coverage and obtained pre-authorizations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Followed up with patients to reschedule missed appointments.
• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.

Office Assistant, appointment scheduling, 3rd party payment and vendor payment processing, supply orders.

• Inbound calls from employees in concern of their insurance
• Verify copay, deductibles, and preauthorization of services
• Educate the member on claim status and payment, and member responsibility
• Educate members on services available to them in accordance to their insurance and verify network status of their provider
• Skills: Health Insurance
• Claims Management
• Claims Handling
• Customer Experience
• Customer Service
• Resolved problems related to benefits, eligibility and claims.

• Managed an account portfolio anywhere from 15 - 180 days past due and into charge off status
• Contacted customers who were severely delinquent to work out arrangements to bring their account current
• Used skip tracing practices on those we could not contact or locate
• Worked with repossession agencies in locating vehicles and provided updated information to them as needed
• Once recovered, set the price when the vehicles went to auction and processed the payments when they were sold
• Updated the credit bureaus for delinquents and charge off status
• Knowledge of PACER, eOscar, Reliance Field Services
• Skills: Microsoft Word
• Microsoft Excel
• Accounts Receivable (AR)
• Debt Collection
• Auto Loan Recovery
• Skip Tracing
• Account Management
• Credit Bureau

• Took calls from customers and dealerships for auto loans
• Reviewed credit reports and income to make credit decisions that determined finance amount and interest rate
• Also reviewed and made credit decisions for trade in's, loan extensions and skip payments

* Developed and maintained relationships with customers, lenders and other third parties.

• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Processed loan applications and monitored progress from start to finish.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.

• Created, audit and processed credit devices used for vehicle loan purchases based on approval from the lending/underwriting department
• Attention to detail when making sure the customer's name, amount and dealer information was correct
• Any errors were sent back to the lending department for corrections
• Once cleared created loan documents and sent to the customer at the dealership via email or fax
• Discussed with customer over the phone the terms and interest rate
• Created the loans in our system and passed the completed file to the lending department
• Skills: Microsoft Word
• Microsoft Excel
• Loan Origination
• Loan Servicing
• Analytical Skills
• Finance
• Financial Audits
• Credit Management
• Customer Service
• File Management, 1 year 6 months
• Translated complex technical information into intuitive clear format.
• Collaborated with quality assurance team to comply with regulatory requirements.

• Doing instant approval on credit card applications taken by phone
• Reviewed credit reports when account holders were wanting to increase their credit limit
• Processed account inquiries and opened checking and savings accounts
• Older

• Contacting providers in our Choice Care network to make sure their practice information was correct for the directory
• Stay in direct contact with office staff as well as the doctor
• Also was on a Research Team formonths
• When the doctor moved or the number was disconnected, we used the internet and directory assistance.

• Worked on and collected on accounts that were 90-180 days past due and were about to be "charged-off".
• Researched and resolved customer complaints and disputes related to credit card accounts.
• Assisted customers with questions and inquiries to provide information regarding credit card accounts
• Built strong relationships with customers to increase retention and loyalty.

• Call center position that handled inquiries on IRA's, 401-k plans; all retirement plans that dealt with investors.
• Basic account maintenance such as purchases, redemptions (withdrawals), address changes, etc.
• Handled supervisor calls.