Sheree Irving
Tustin,CA
Summary
Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations. Versed in managing office documents and reports as well as planning events, directing repairs and devising creative improvements to build strong relationships between residents, families and staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
The Liberty Group Apartment Staffing
01.2023 - Current
- Processed security deposit refunds.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Assistant Manager
Park Avenue Lofts/ Rreaf Residential
08.2021 - 09.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preference's.
- Class A 256 unit property
- Assists in managing all aspects of building’s occupancy and maintenance.
- Communicates with tenants regarding property-related issues.
- Coordinates with tenants and third parties to address maintenance and facility needs.
- Collaborates with property management team to produce advertising materials.
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
- Collects monthly fees and maintains records of payments and rental activity.
- Prepares budgets and financial reports.
- Investigates and helps to resolve complaints, disturbances and violations.
- Complies with anti-discrimination laws with regard to housing, renting and advertising.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Contributes to team efforts by accomplishing related tasks as needed, address discrepancies and forecast future needs.
Assistant Manager
Parham Pointe Apartments
11.2019 - 08.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Class C 288 unit property.
Community Director
Trinity Multifamily
01.2019 - 11.2019
- Responsible for maintaining all aspects of community operations for 248-unit property with staff of 4 employees.
- Started as Assistant Manager and was quickly prompted to Property Manager.
- Maintained monthly budget and prepare month end reports and leasing summaries.
- Steadily increased occupancy.
- Effectively reduced Delinquency.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Maintained documentation, wrote reports and tracked expenses using MRI software.
- Built relationships with residents, families and community.
Assistant Property Manager
Trinity Multifamily
08.2018 - 01.2019
- Worked closely with property manager to ensure smooth operating property of 448 units.
- Increased occupancy from 87% to 95% in poor market.
- Consistently reached monthly collection goals .
- Successfully renewed residents at 3% monthly on 12 month lease.
- Performed evictions in accordance with local laws.
- Responsible for monthly resident retention reporting ,advertising reports and devised market strategies.
- Validated rental eligibility by using Aqutract and Better NOI verification process.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Ensured common areas were kept clean, neat and free of debris.
- Established strong, professional relationships with Venders and residents by promoting team collaboration and delivering exemplary service.
- Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Leasing Specialist
B.S.R Trust
05.2015 - 08.2018
- Contributed to maintaining 70% resident retention and 3-5% increase on all renewals 96.3% occupancy of 444 units consistently
- Top leaser 10 out of 12 months.
- Earned C.L.S. certificate certified leasing specialist.
- Two time receiver of shining star award and several other leasing awards
- Performed various duties, including but not limited to coordinating with maintenance personnel, touring prospective residents in apartments, preparing lease agreements, as well as processing credit and background checks.
- Worked with Resman software and Better NOI screening
- Established rapport and determined interests and needs of each future resident and all visitors.
- Effectively utilized leadership in office organization, reception, and rentals.
- Demonstrated knowledge and familiarity with assigned community market.
- Trained co-workers, answered questions, and resolved issues and problems with leasing process and requirements
- Maintained tenant accounts.
- Collected, completed and processed lease applications.
- Set appointment times for individuals to tour facilities and see available units.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created and submitted daily reports on leasing activities.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
Leasing
BSR
Little Rock, AR2017
Certified Medication Aide
Bethel House Training Institute
Wichita, KS2012
Certified Home Health Aide
Wichita Area Technical College
Wichita, KS2005
Certified Nurse Aide
Hutchinson Community College
Hutchinson, KS2004
Call Center Communications
Butler County Community College
El Dorado, KS2002
High School Diploma - undefined
Hutchinson High School
Hutchinson, KS2000
Skills
- Tenant and eviction laws
- Quality of life understanding
- Verbal / Oral Communication
- Database management
- Partnership development
- Leasing and sales
- Document management
- Computer Industry Knowledge
- Teamwork / Collaboration
- Sales growth
- Property Tours
- Positive Google reviews
- Worked with Onesite, Yardi, Resman and MRI
Certification
- Certified Leasing Specialist (CSL)
- Certified Nurses Aide (CNA)
- Home Health Aid Certified (HHA)
- Certified Medication Aide (CMA)
- Certified Call Center Communications (Data Entry)
Timeline
Assistant Property Manager
The Liberty Group Apartment Staffing
01.2023 - Current
Assistant Manager
Park Avenue Lofts/ Rreaf Residential
08.2021 - 09.2022
Assistant Manager
Parham Pointe Apartments
11.2019 - 08.2021
Community Director
Trinity Multifamily
01.2019 - 11.2019
Assistant Property Manager
Trinity Multifamily
08.2018 - 01.2019
Leasing Specialist
B.S.R Trust
05.2015 - 08.2018
Leasing
BSR
Certified Medication Aide
Bethel House Training Institute
Certified Home Health Aide
Wichita Area Technical College
Certified Nurse Aide
Hutchinson Community College
Call Center Communications
Butler County Community College
High School Diploma - undefined
Hutchinson High School
- Certified Leasing Specialist (CSL)
- Certified Nurses Aide (CNA)
- Home Health Aid Certified (HHA)
- Certified Medication Aide (CMA)
- Certified Call Center Communications (Data Entry)
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