Sheree Kentwell
Charlotte,NC
Summary
With over 15 years of experience in the customer service industry, I bring a wealth of knowledge and expertise to any role. Thriving in fast-paced environments, I am a self-starter who is always eager to learn and adapt to new challenges. My unmatched reliability and punctuality ensure efficient and timely task completion. Rest assured, my work ethic will not disappoint.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Owner/Operator
Prospect Five Points
06.2020 - Current
- Performed administrative duties such as scheduling employee shifts, updating records
- Coordinated with vendors to purchase food, beverages, equipment, and supplies in an efficient manner
- Developed detailed budgets and financial plans for the restaurant
- Monitored competition by gathering information on pricing strategies and product offerings
- Successfully managed daily operations of a high-volume restaurant, ensuring customer satisfaction and quality control
- Recruited, trained, and supervised staff members while creating a positive work environment.
Front of House Manager
Indulge
09.2018 - 06.2020
- Demonstrated ability to effectively manage front of house staff, ensuring optimal customer service and satisfaction
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions
- Established effective communication channels between kitchen staff, servers, and customers to ensure timely delivery of orders.
Restaurant General Manager
The Douglass
09.2017 - 09.2018
- Consistently provided professional, friendly, and engaging service
- Managed administrative logistics of events planning, including fee collection, event booking, and event set up and take down
- Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies
Head Bartender
The Douglass
04.2013 - 09.2018
- Trained new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation, and sanitation regulation's
- Developed seasonal new cocktails for the menu.
Personal Assistant
The Corr Family
06.2012 - 09.2018
- Coordinated events for the entire household
- Worked with a family, that's daughter was diagnosed with stage 4 Hodgkins Lymphoma cancer, worked around the clock to make sure everything was kept up to date in their house, visited the hospital for appointments with the sick child, helped raise awareness through a charity walk
- Managed household budget, grocery shopping & cooking
- Paid bills, booked vacations, and scheduled appointments
- Personal shopping & errands.
Education
Bachelor of Science in law - Business Management
University of Sydney
01.2001
Skills
- POS (8 years)
- Financial Management
- Menu Pricing
- Vendor Relations
- Decision Making
- Problem Solving
- Staff Training
- Menu Development
- Food Presentation
- Social Media Management
- Performance Evaluation
- Online Ordering Management
- Inventory Control
- Sales Forecasting
- Event Planning
- Brand Development
- Operational Efficiency
- Waste Reduction
- Conflict Resolution
- Time Management
- Customer Service
Certification
- ServSafe
- Driver's License
Timeline
Restaurant Owner/Operator
Prospect Five Points
06.2020 - Current
Front of House Manager
Indulge
09.2018 - 06.2020
Restaurant General Manager
The Douglass
09.2017 - 09.2018
Head Bartender
The Douglass
04.2013 - 09.2018
Personal Assistant
The Corr Family
06.2012 - 09.2018
Bachelor of Science in law - Business Management
University of Sydney