Sheree Lustgarten
Auburn,CA
Summary
Customer-oriented Supervisor with 20 plus years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in restaurant. industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
35
35
years of professional experience
Work History
Events/Supervisor - Catering
Wolfgang Puck Bar & Grill
Los Angeles, CA
04.2007 - 03.2014
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
Server
Bristol Farms Cafe
Rolling Hills Estates, CA
04.2003 - 06.2006
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Server Trainer
Olive Garden
Moreno Valley, CA
01.1992 - 04.2000
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Created detailed instructional documentation for use in both classroom and restaurant
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Delaneys
Santa Ana, CA
04.1982 - 04.1985
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server
Coco”s
Fullerton, CA
06.1979 - 07.1981
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Education
Associate of Arts - Administration/Business
Irvine College of Business
Irvine, CA05-1984
Some College (No Degree) - Public Policy
USC
Los Angeles, CASkills
- Goal-Oriented
- Inventory Oversight
- Employee Motivation
- Complex Problem-Solving
- Business Administration
- Policy Enforcement
- Waste Reduction
- Training and mentoring
- Guest Engagement
- Food Running
- Safe Food Handling
- Order Management
- Food Delivery
- Liquor, wine, and food service
- Professional Appearance
- POS operation
- Effective customer upselling
- Dining customer service
- Order Accuracy
- Banquet Coordination
- Sales Techniques
- Food station setup
- Service prioritization
- High-volume dining
- Guest Relations Management
- Positive and professional
- Point of Sale (POS) system operations
- Menu Memorization
- Dining crew workflow optimization
- Wine Pairings
- Suggestive Selling
- Exceptional customer service
- Food safety understanding
- Menu knowledge
- Cash Handling
- Relationship Management
- Ordering Procedures
Awards and Activities
- 2014 Stanislaus County woman of the year.
- 2012 founder, senior meals, task force Stanislaus County
- Vice chair, Stanislaus County Central Committee 5 two year terms.
- Chaired and produced a fundraising dinner for a presidential candidate.
Timeline
Events/Supervisor - Catering
Wolfgang Puck Bar & Grill
04.2007 - 03.2014
Server
Bristol Farms Cafe
04.2003 - 06.2006
Server Trainer
Olive Garden
01.1992 - 04.2000
Server
Delaneys
04.1982 - 04.1985
Server
Coco”s
06.1979 - 07.1981
Associate of Arts - Administration/Business
Irvine College of Business
Some College (No Degree) - Public Policy
USC