Sheree Melton
Trenton
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
16
16
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
Princeton
03.2018 - Current
- Managed daily branch operations and team performance at a car rental company.
- Oversaw customer service and ensured a positive rental experience for clients.
- Trained and developed staff to enhance service quality and operational efficiency.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Designed sales and service strategies to improve revenue and retention.
- Supported outside sales force in servicing and obtaining new business.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Assistant branch manager
Hertz Rental Car
Philadelphia
03.2016 - 10.2018
- Conduct face to face sales calls
- Attend outside sales meetings to gain business
- Actively participate in training, coaching, and mentoring of staff
- Direct and organize all reservations and pick ups
- Handle or assist in the resolution of customer service issues
- Supervised daily operations for rental car branch ensuring smooth workflow.
- Trained and mentored staff on customer service best practices and procedures.
- Managed inventory of rental vehicles, ensuring availability and maintenance compliance.
- Coordinated scheduling and logistics for vehicle pickups and returns efficiently.
- Assisted customers with reservations, providing support throughout the rental process.
- Implemented strategies to enhance team performance and customer satisfaction levels.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided training to new employees on company policies and procedures.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
District Manager
Zenith Cellular
Philadelphia
11.2014 - 03.2016
- Maintain six locations throughout the city with how many locations
- Maintain Inventory to reduce losses for the company
- Implemented training course for new recruits-speeding profitability.
- Human Resources Management
- Sales & Marketing Designed marketing strategies with regi and manager to increase sales.
- Team Building & Leadership
- Drive business to reach daily sales goal of
- Managed daily operations across multiple retail locations in the cellular industry.
- Supervised staff training and development programs to enhance team performance.
- Coordinated marketing initiatives to promote new products and services effectively.
- Led regular team meetings to communicate goals and operational updates efficiently.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified opportunities for process improvement across multiple locations within the district.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Built sales forecasts and schedules to reflect desired productivity targets.
Co-Manager
Journeys
Lawrenceville
01.2014 - 11.2015
- Manage and developed employees
- Maintain stock room ensure adequate inventory control.
- Implemented team building approaches
- Help store manager with transferring merchandise in and out the store.
- Drive business to reach daily sales goal.
- Assisted in managing daily store operations and staff scheduling.
- Trained team members on product knowledge and customer service techniques.
- Collaborated with management on sales strategies and promotional events.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored sales performance and reported trends to upper management regularly.
- Monitored daily operations to ensure efficient workflow.
- Oversaw daily operations, maintenance, and administration of various properties.
- Created detailed reports summarizing store performance metrics.
- Resolved conflicts between employees in a professional manner.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant store manager
Forever 21
Paramus
11.2009 - 04.2013
- Promoted to assistant store manager
- Developed merchandising displays for upcoming fashion trends
- Managed and developed team of 60 people
- Budget payroll using Excel or proprietary software
- Supervised daily store operations and ensured seamless customer service.
- Trained and mentored new staff on company policies and procedures.
- Assisted in visual merchandising to enhance store presentation and appeal
- Conducted team meetings to communicate goals and expectations clearly.
- Collaborated with the management team on promotional events and sales strategies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, train and monitor staff how many staff, stiff members.
- Implemented team building strategies for the regional bractions
Education
B.A - Business Administration
DeVry
03.2016
Skills
- Sales and marketing
- Good communication
- Organisational skills
- Ability to deal with changes
- Delegation
- Team motivating
- Team building
- Team management
- Customer service
- Employee training
- Problem solving
- Revenue generation
- Decision-making
- Interviewing and hiring
- Multi-tasking
- Operations management
- Excellent communication skills
- Attention to detail
- Coaching and mentoring
- Sales management
- Upselling and cross selling
Timeline
Branch Manager
Enterprise Rent-A-Car
03.2018 - Current
Assistant branch manager
Hertz Rental Car
03.2016 - 10.2018
District Manager
Zenith Cellular
11.2014 - 03.2016
Co-Manager
Journeys
01.2014 - 11.2015
Assistant store manager
Forever 21
11.2009 - 04.2013
B.A - Business Administration
DeVry
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