Sheree Meyers
Lincolnton,GA
Summary
Proactive Director of Provider Relations with extensive experience in healthcare management and operational optimization. Spearheaded initiatives to streamline workflows, enhance provider accessibility, and foster continuous improvement within the department. Bringing strong skills in technology solutions, strategic planning, and staff development to drive organizational growth and efficiency.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Highly skilled and enthusiastic professional with more than 38 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
25
25
years of professional experience
Work History
Director of Provider Relations
Psych Center of GA
01.2022 - Current
- Championed the use of technology solutions for streamlining workflows, increasing efficiency within the department while reducing administrative burden on providers.
- Promoted a culture of continuous improvement by encouraging feedback from providers and incorporating suggestions into action plans.
- Facilitated educational seminars for providers on industry best practices, new regulations, and company updates.
- Evaluated provider performance metrics regularly, addressing any concerns or gaps promptly through targeted interventions or training programs.
- Mentored junior staff members within the Provider Relations department, cultivating a supportive learning environment that facilitated professional growth.
- Maintained thorough documentation of all provider interactions and transactions, upholding high levels of accuracy and accountability within the department.
- Spearheaded initiatives to improve provider accessibility, including the development of user-friendly online resources and tools for self-service functions.
- Oversaw provider credentialing process to ensure adherence to regulatory requirements and maintain high-quality standards within the network.
- Answered provider inquiries via email, telephone and written correspondence.
- Brought in 18 new providers to enhance coverage and meet program goals.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Director of Operations/Practice Manager
Neuro Behavioral Associates
04.2020 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Practice Manager
Southern Center of Hope and Wellness
01.2006 - 03.2020
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Provided supervision and management to team of support personnel.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Office Manager
Robert William MD
09.2002 - 01.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Billing Supervisor
Williams,Eaker, Speese and Associates
01.2000 - 09.2002
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Performed account reconciliations and resolved variances.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
Associate of Arts - Business
Athens Technical College
Athens, GA05-1987
High School Diploma -
Northside High School
Warner Robins01-1984
Skills
- Health plan operations
- Member enrollment
- Provider relationship management
- Provider orientations
- Fee exception negotiations
- Problem-solving abilities
- Customer Service
- Multitasking
- Reliability
- Training and mentoring
- Team building
- Operations Management
- Conflict Resolution
- Professionalism
- Strategic Planning
- Time management abilities
- Inventory Management
- Adaptability
- Performance monitoring
- Crisis Management
- Facility Management
- Performance Evaluation
- Inventory and restocking
- Professional Networking
- Budget Management
- Medical Billing
- Contract Negotiation
- Human Resources
- Train employees
- Business operation management
- Manage records
- Employee retention strategies
- Recruit well-qualified staff
Timeline
Director of Provider Relations
Psych Center of GA
01.2022 - Current
Director of Operations/Practice Manager
Neuro Behavioral Associates
04.2020 - Current
Practice Manager
Southern Center of Hope and Wellness
01.2006 - 03.2020
Office Manager
Robert William MD
09.2002 - 01.2007
Billing Supervisor
Williams,Eaker, Speese and Associates
01.2000 - 09.2002
Associate of Arts - Business
Athens Technical College
High School Diploma -
Northside High School
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