Administrative professional with 25 years of experience in office management, event coordination, and executive support. Expertise in streamlining operations and enhancing efficiency in corporate and public sector environments. Demonstrated ability to maintain confidentiality and deliver exceptional customer service. Committed to contributing to organizational success through administrative excellence.
Coordinated high-profile corporate events, adhering to internal and client-specific protocols.
Supervised remote team members to execute event logistics while maintaining quality standards.
Cultivated and retained client relationships through effective communication and exceptional service.
Assisted management with special projects and provided operational oversight.
Maintained event schedules, managed client changes, and supported cross-functional departments.
Administered personnel schedules to ensure adequate staffing for real-time event needs.
Served as liaison across teams, enhancing service delivery and promoting internal collaboration.
· Led major investor conferences for global clients including Tesla, PayPal, and HSBC.
· Supervised event teams and implemented customer service training to enhance client satisfaction.
· Represented the company at events, fostering brand recognition and stakeholder relationships.
· Developed planning tools to ensure successful event execution and guest satisfaction.
Oversaw daily event operations while ensuring effective communication with clients.
Coordinated logistics and conducted pre-meeting checks for seamless event execution.
Served as primary contact for clients to meet expectations consistently.
Managed large-scale audio conferences for prominent clients, including UBS and Agilent Technologies.
Coordinated reservations, bookings, and logistics to ensure seamless event execution.
Maintained detailed records and facilitated communication with third-party vendors.
Processed accounts payable, travel vouchers, and vendor correspondence efficiently.
Maintained payroll documentation, ensuring timely and accurate reporting.
Created and managed spreadsheets for contractor payments and compliance tracking.
Streamlined front-desk operations and managed account receivables efficiently.
Oversaw 12-line switchboard system to ensure effective communication.
Supported preparation of promotional campaigns and maintained vendor relations.
Data entry and document preparation
Administrative support
Team leadership
Process improvement and detail orientation
Office management
Scheduling and calendar management
Budgeting and cost control
Confidentiality and discretion
Interdepartmental coordination
Training and development
Event planning
Customer relations
Microsoft Office proficiency
Conflict resolution