Sheree Nelson
Fountain Valley,CA
Summary
- Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Customer Service Manager
Hollywood Bed Frame Company
2023.07 - Current
- Enhanced customer satisfaction by streamlining operations processes and implementing effective communication strategies.
- Reduced response times for customer inquiries by creating efficient workflows and prioritizing tasks.
- Coordinated cross-functional teams to resolve complex customer issues, resulting in improved client retention rates.
- Developed comprehensive training programs for new hires, ensuring seamless integration into the team and increased productivity.
Human Resources Manager
Hollywood Bed Frame Co
2022.05 - 2023.02
- Oversaw Human Resources functions for 85+ employees
- Led and provided direction for recruitment activities for both hourly and salary employees
- Implemented orientation and onboarding program
- Oversaw various benefit programs including medical, dental, vision, and EAP
- Ensured adherence to all federal and state guidelines
- Ensured all FMLA and LOA requests were handled in accordance with applicable federal and state guidelines.
Human Resources Manager
UDC Corporation
2019.01 - 2022.01
- Transitioned HR from traditional labor relations function into comprehensive HR organization focused on best-in-class HR policies, HRIS technology, staff and management training, and support of strategic business goals
- Introduced metrics-based performance management system with a heavy emphasis on operating results
- Created and implemented value-added employee recognition awards programs
- Re-invented and implemented new recruitment, staffing, and workforce development programs
- Effectively evaluated plans to ensure corporate needs were being met, advising necessary changes and recommending improvements.
Human Resources Director
DECO LIGHTING, Inc.
2015.01 - 2019.01
- Transitioned HR from traditional labor relations function into comprehensive HR organization focused on best-in-class HR policies, HRIS technology, staff and management training, and support of strategic business goals
- 2 direct reports
- Provided HR leadership during a period of rapid growth with better than 15% increase in annual revenues
- Captured $60k in benefit cost reductions
- Introduced metrics-based performance management system with a heavy emphasis on operating results
- Created and implemented value-added employee recognition awards programs
- Re-invented and implemented new recruitment, staffing, and workforce development programs
- Effectively evaluated plans to ensure corporate needs were being met, advising necessary changes and recommending improvements
- Processed payroll for 100+ employees on a weekly basis
- Coordinated onsite and off-site Corporate events (including annual industry event)
- Representative/Liaison with corporate attorney for employee related issues.
Office Manager
PHYSICIANS PHYSICAL THERAPY
2012.01 - 2015.01
- Managed operations of a successful Physical Therapy clinic
- Successfully worked with Director to build a $800,000 clinic
- Recruited and trained all front office staff
- 2 direct reports
- Responsible for reporting all clinic financials.
Program Manager
LIFEPOINT CHURCH
2011.01 - 2012.01
- Planning and coordination of all guest services programs and activities (all volunteer staff)
- Developed and implemented policies and practices
- Acted as 'face of the organization' and built relationships with the team and guests to create a culture of community and support
- Scheduled and organized meetings/events
- Responsible for budgeting all events.
Clinic Business Manager
PHYSIOTHERAPY ASSOCIATES
2009.01 - 2011.01
- Successfully managed a $1 million clinic and maintained all operations during search for new Clinic Director
- Recruited and trained all front office staff
- 2 direct reports
- Responsible for all financials of clinic (A/R, A/P, GL, projections, payroll, budgeting, reporting).
Education
MS - Management & Leadership
Western Governors University
BS - Business - HR Management
Western Governors University
HR Management Certification -
Pima Community College
Skills
- Root Cause Analysis
- Customer Satisfaction
- Escalation Management
- Personnel Oversight
- Sales Support
- Policy Enforcement
- Team Development
- Customer Service Optimization
- Staff Training and Development
- Organizational skills
- Team leadership
- Conflict resolution
Certification
- Notary Public, State of California
- SHRM - SCP
Affiliations
- Society of Human Resource Management
- California Chamber of Commerce
Timeline
Operations Customer Service Manager
Hollywood Bed Frame Company
2023.07 - Current
Human Resources Manager
Hollywood Bed Frame Co
2022.05 - 2023.02
Human Resources Manager
UDC Corporation
2019.01 - 2022.01
Human Resources Director
DECO LIGHTING, Inc.
2015.01 - 2019.01
Office Manager
PHYSICIANS PHYSICAL THERAPY
2012.01 - 2015.01
Program Manager
LIFEPOINT CHURCH
2011.01 - 2012.01
Clinic Business Manager
PHYSIOTHERAPY ASSOCIATES
2009.01 - 2011.01
MS - Management & Leadership
Western Governors University
BS - Business - HR Management
Western Governors University
HR Management Certification -
Pima Community College
- Notary Public, State of California
- SHRM - SCP
Similar Profiles
Alexandros KefalasAlexandros Kefalas
Factory Production Worker at Frame CompanyFactory Production Worker at Frame Company
Garrett KylerGarrett Kyler
Sales Manager at Texas Bed CompanySales Manager at Texas Bed Company
Jheanny Marie CoveroJheanny Marie Covero
Sales Manager at BED QUARTER TRADING COMPANYSales Manager at BED QUARTER TRADING COMPANY