Sheree Nelson
Fountain Valley,CA
Summary
- Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Customer Service Manager
Hollywood Bed Frame Company
07.2023 - Current
- Enhanced customer satisfaction by streamlining operations processes and implementing effective communication strategies.
- Reduced response times for customer inquiries by creating efficient workflows and prioritizing tasks.
- Coordinated cross-functional teams to resolve complex customer issues, resulting in improved client retention rates.
- Developed comprehensive training programs for new hires, ensuring seamless integration into the team and increased productivity.
Human Resources Manager
Hollywood Bed Frame Co
05.2022 - 02.2023
- Oversaw Human Resources functions for 85+ employees
- Led and provided direction for recruitment activities for both hourly and salary employees
- Implemented orientation and onboarding program
- Oversaw various benefit programs including medical, dental, vision, and EAP
- Ensured adherence to all federal and state guidelines
- Ensured all FMLA and LOA requests were handled in accordance with applicable federal and state guidelines.
Human Resources Manager
UDC Corporation
01.2019 - 01.2022
- Transitioned HR from traditional labor relations function into comprehensive HR organization focused on best-in-class HR policies, HRIS technology, staff and management training, and support of strategic business goals
- Introduced metrics-based performance management system with a heavy emphasis on operating results
- Created and implemented value-added employee recognition awards programs
- Re-invented and implemented new recruitment, staffing, and workforce development programs
- Effectively evaluated plans to ensure corporate needs were being met, advising necessary changes and recommending improvements.
Human Resources Director
DECO LIGHTING, Inc.
01.2015 - 01.2019
- Transitioned HR from traditional labor relations function into comprehensive HR organization focused on best-in-class HR policies, HRIS technology, staff and management training, and support of strategic business goals
- 2 direct reports
- Provided HR leadership during a period of rapid growth with better than 15% increase in annual revenues
- Captured $60k in benefit cost reductions
- Introduced metrics-based performance management system with a heavy emphasis on operating results
- Created and implemented value-added employee recognition awards programs
- Re-invented and implemented new recruitment, staffing, and workforce development programs
- Effectively evaluated plans to ensure corporate needs were being met, advising necessary changes and recommending improvements
- Processed payroll for 100+ employees on a weekly basis
- Coordinated onsite and off-site Corporate events (including annual industry event)
- Representative/Liaison with corporate attorney for employee related issues.
Office Manager
PHYSICIANS PHYSICAL THERAPY
01.2012 - 01.2015
- Managed operations of a successful Physical Therapy clinic
- Successfully worked with Director to build a $800,000 clinic
- Recruited and trained all front office staff
- 2 direct reports
- Responsible for reporting all clinic financials.
Program Manager
LIFEPOINT CHURCH
01.2011 - 01.2012
- Planning and coordination of all guest services programs and activities (all volunteer staff)
- Developed and implemented policies and practices
- Acted as 'face of the organization' and built relationships with the team and guests to create a culture of community and support
- Scheduled and organized meetings/events
- Responsible for budgeting all events.
Clinic Business Manager
PHYSIOTHERAPY ASSOCIATES
01.2009 - 01.2011
- Successfully managed a $1 million clinic and maintained all operations during search for new Clinic Director
- Recruited and trained all front office staff
- 2 direct reports
- Responsible for all financials of clinic (A/R, A/P, GL, projections, payroll, budgeting, reporting).
Education
MS - Management & Leadership
Western Governors University
BS - Business - HR Management
Western Governors University
HR Management Certification -
Pima Community College
Skills
- Root Cause Analysis
- Customer Satisfaction
- Escalation Management
- Personnel Oversight
- Sales Support
- Policy Enforcement
- Team Development
- Customer Service Optimization
- Staff Training and Development
- Organizational skills
- Team leadership
- Conflict resolution
Certification
- Notary Public, State of California
- SHRM - SCP
Affiliations
- Society of Human Resource Management
- California Chamber of Commerce
Timeline
Operations Customer Service Manager
Hollywood Bed Frame Company
07.2023 - Current
Human Resources Manager
Hollywood Bed Frame Co
05.2022 - 02.2023
Human Resources Manager
UDC Corporation
01.2019 - 01.2022
Human Resources Director
DECO LIGHTING, Inc.
01.2015 - 01.2019
Office Manager
PHYSICIANS PHYSICAL THERAPY
01.2012 - 01.2015
Program Manager
LIFEPOINT CHURCH
01.2011 - 01.2012
Clinic Business Manager
PHYSIOTHERAPY ASSOCIATES
01.2009 - 01.2011
MS - Management & Leadership
Western Governors University
BS - Business - HR Management
Western Governors University
HR Management Certification -
Pima Community College
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