Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Sheree R

Columbus,OH
Sheree R

Summary

Skilled customer service specialist with excellent knowledge for serving others.

Overview

10
years of professional experience

Work History

Four Seasons Mall
Greensboro, North Carolina

Retail Supervisor
09.2023 - 05.2025

Job overview

  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.
  • Participated in weekly meetings with upper management to discuss store objectives and initiatives.
  • Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.

Spectrum
San Diego, California

Customer Service Representative
01.2023 - 12.2023

Job overview

  • Inbound Calls
  • Payment Account Information
  • Escalation Calls

JCPenney
North Olmsted, Ohio

Optical Apprentice
09.2018 - 03.2020

Job overview

  • Measuring lens, educating customers on what’s best for them.
  • Payments, account managing.
  • Assemble and mount lenses into frames.
  • Repair broken parts by using precision hand tools and soldering irons.
  • Assemble eyeglass frames and attach shields, nose pads, and temple pieces.

UH Hospital
Parma, OH

Medical Assistant
07.2017 - 02.2020

Job overview

  • Administrative duties
  • Answering telephones
  • Greeting patients
  • Updating and filing patients' medical records
  • Filling out insurance forms
  • Handling correspondence
  • Scheduling appointments
  • Arranging for hospital admission and laboratory services, and handling billing and bookkeeping.
  • Vital signs, Immunizations, EKG, prescriptions.
  • Taken blood and urine

Sheetz
Old Brooklyn, Ohio

Supervisor
04.2019 - 06.2019

Job overview

  • My responsibility is to directly interact with customers for the purpose of profitably providing fast, friendly service and to provide day-to-day prioritization of work assignments to the Store Team Member staff.
  • Ensure a clean location is provided for customers and employees.
  • Train and coach employees as appropriate.
  • Delegate tasks and follow up as necessary.
  • Ensure all products are ordered, merchandised, rotated and readily available for the customers.
  • Accurately complete paperwork.
  • Handle cash transactions as well as safe.

Am Trust North America
Seven Hills, OH

Service Representative
01.2015 - 07.2017

Job overview

  • Respond to phone inquiries from agents and insurers.
  • Quickly and efficiently accessed needed information to help resolve any billing/ payment issues.
  • Maintain customer records by advising account information.
  • Maintain financial accounts by processing customer payment transactions.
  • Audits
  • Accounting
  • Underwriting, Claims, Payments & Policy information.

Education

Bryant & Stratton College
Parma, OH

Associate of Applied Science from Medical Assisting
08.2016

University Overview

Lorain County Community College
Elyria, OH

STNA
08.2004

University Overview

Skills

  • Customer service
  • Time Management
  • Charting
  • Typing 74 WPM
  • Problem-solving
  • Organizational skills
  • Multi-tasking
  • Customer service enhancement
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Data preparation
  • Sorting paperwork
  • Leadership
  • Coaching
  • Mentoring
  • Teambuilding
  • Training Lead

References

References
References upon Request

Timeline

Retail Supervisor
Four Seasons Mall
09.2023 - 05.2025
Customer Service Representative
Spectrum
01.2023 - 12.2023
Supervisor
Sheetz
04.2019 - 06.2019
Optical Apprentice
JCPenney
09.2018 - 03.2020
Medical Assistant
UH Hospital
07.2017 - 02.2020
Service Representative
Am Trust North America
01.2015 - 07.2017
Bryant & Stratton College
Associate of Applied Science from Medical Assisting
Lorain County Community College
STNA

Similar Profiles

CREATE PROFILE
Sheree R