Sheree Santiago
Houston,TX
Summary
Highly motivated, organized and qualified candidate who is seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven track record for continuously meeting and exceeding company expectations while adhering to strict, ongoing deadlines.
Overview
14
14
years of professional experience
Work History
Housing Compliance Monitor
Allied Orion Group
01.2023 - Current
- Conduct random, on-site audits to confirm compliance with Housing processes, applicable laws and regulations and identify areas of improvement.
- Maintain up-to-date knowledge of applicable laws, regulations, pending industry changes and trends.
- Point of contact for site staff to answer questions or address concerns about policies, procedures, rules and regulations.
- Daily review of electronic files to identify errors and non-compliance items.
Assistant Supervisor/ Interim Leasing Manager
Houston Housing Authority
09.2014 - 11.2022
- Ongoing, extensive knowledge of policies and procedures set forth by HUD and the agency to determine eligibility for ongoing assistance
- Adapt to changing, aggressive company demands, helping staff adjust methods to achieve new objectives
- Maximize employee performance with continuous quality control audits, effective training and close mentoring
- Address issues, problems, and concerns proactively with open door policy, ensuring trust and confidentiality
- Serve as a resource for employees and clients to respond to questions or concerns about policies, procedures, rules and regulations.
Human Resources Assistant (Contract Assignment)
National Oilwell Varco
01.2014 - 09.2014
- Fielded HR department inquiries, forwarding calls and messages to relevant personnel
- Delivered administrative support such as document preparation and proofreading, file management, and correspondence development
- Created/purged and updated employee personnel files.
Texas Works Advisor III
Health & Human Services Commission
09.2012 - 11.2013
- Applied knowledge of state of federal policies to accurately determine client's eligibility for cash, food and medical assistance
- Developed extensive fact-checking and research skills as a result of continuously working to meet daily organization goals and metrics
- Collaborated with team members to meet daily demands and handle challenging projects
- Detailed client visits with thorough documentation and official reports
- Served customers by going above-and-beyond to offer exceptional support for all needs.
Concierge Supervisor
Chesley Brown International
07.2010 - 09.2012
- Maximized guest satisfaction with prompt service for property-related requests, amenities needs, and services such as personal drivers
- Ran errands for guests, stored items and supported business needs
- Developed and enforced company policies and procedures for Concierge staff
- Assisted leasing staff with day-to-day operations
- Assisted with hiring and training new employees and conducting annual performance evaluations.
Education
M.S in Criminal Justice -
University of Phoenix
12.2012
B.S in Criminal Justice - undefined
Amridge University
12.2008
General Studies - undefined
Alief Taylor High School
05.2004
Skills
- Superior attention to detail
- Strong organization/time management skills
- Strong interviewing skills
- Strategic problem solver
- Ongoing, adaptable learner
- Excellent Customer Service skills
- Supervisory/Leadership skills
Timeline
Housing Compliance Monitor
Allied Orion Group
01.2023 - Current
Assistant Supervisor/ Interim Leasing Manager
Houston Housing Authority
09.2014 - 11.2022
Human Resources Assistant (Contract Assignment)
National Oilwell Varco
01.2014 - 09.2014
Texas Works Advisor III
Health & Human Services Commission
09.2012 - 11.2013
Concierge Supervisor
Chesley Brown International
07.2010 - 09.2012
M.S in Criminal Justice -
University of Phoenix
B.S in Criminal Justice - undefined
Amridge University
General Studies - undefined
Alief Taylor High School
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