Sheree Singletary
Waldorf,MD
Summary
Dynamic Patient Service Representative Team Lead at INOVA with proven expertise in patient registration and insurance verification. Recognized for enhancing workflow efficiency and reducing wait times through process improvements. A collaborative leader with strong problem-solving skills, dedicated to delivering exceptional service and fostering positive patient experiences.
Professional patient services leader with comprehensive experience in healthcare settings. Skilled in managing patient relations, optimizing service delivery, and leading teams to achieve high performance. Strong focus on collaboration, adaptability, and reliable support for both staff and patients. Expertise in communication, conflict resolution, and process improvement ensures exceptional patient care and operational efficiency.
Overview
15
15
years of professional experience
Work History
Patient Service Representative Team Lead
INOVA
12.2023 - Current
- Supervised daily operations of patient services team, ensuring efficient workflow and high-quality service delivery.
- Trained new staff on systems, protocols, and customer interaction techniques to enhance team performance.
- Resolved complex patient inquiries by coordinating with multiple departments for timely solutions.
- Implemented process improvements that streamlined appointment scheduling and reduced patient wait times.
Patient Access Associate
INOVA
09.2020 - 12.2023
- Facilitated patient check-in processes to enhance workflow efficiency.
- Managed insurance verification and pre-authorization for services.
- Developed and maintained accurate patient records in electronic health systems.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
Member Service Representative
Transit Employees Federal Credit Union
01.2015 - 09.2020
- Assisted members with account inquiries and transactions, ensuring high levels of customer satisfaction.
- Educated members on credit union products and services, promoting financial literacy and engagement.
- Processed loan applications efficiently, adhering to regulatory requirements and internal policies.
- Resolved member issues promptly, improving service delivery and fostering positive relationships.
Distributor
Amtrak
09.2014 - 12.2014
- Managed inventory levels to ensure timely distribution of products across service regions.
- Oversaw daily operations, ensuring compliance with safety standards and regulatory requirements.
- Collaborated with cross-functional teams to streamline supply chain processes and enhance service delivery.
- Implemented process improvements that enhanced distribution efficiency and reduced operational costs.
Business Assistant
Neibauer Dental
05.2013 - 05.2014
- Coordinated patient scheduling and managed appointment reminders to enhance office efficiency.
- Assisted in managing patient records and ensuring compliance with confidentiality regulations.
- Streamlined communication between dental staff and patients, improving overall service delivery.
- Developed and implemented office procedures that increased workflow efficiency across departments.
Teller
PNC Bank
05.2011 - 05.2012
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing solutions to enhance satisfaction and retention.
- Managed cash handling procedures, minimizing discrepancies and maintaining accurate daily balances.
- Trained new tellers on operational procedures, enhancing team performance and service delivery.
Education
High School Diploma -
Friendly High School
Ft. Washington, MD01-1999
Skills
- Patient registration
- Insurance verification
- Medical terminology
- Appointment scheduling
- Problem-solving
- HIPAA compliance
- Team leadership
- Team collaboration
- Multitasking and organization
- Friendly and outgoing
- Money handling
Accomplishments
Business Assistance Training (August 2013)
Orthodontic Training (October 2013 - Quarterly)
Languages
English
Native or Bilingual
Timeline
Patient Service Representative Team Lead
INOVA
12.2023 - Current
Patient Access Associate
INOVA
09.2020 - 12.2023
Member Service Representative
Transit Employees Federal Credit Union
01.2015 - 09.2020
Distributor
Amtrak
09.2014 - 12.2014
Business Assistant
Neibauer Dental
05.2013 - 05.2014
Teller
PNC Bank
05.2011 - 05.2012
High School Diploma -
Friendly High School