Sheree Smith
Sr Customer Service Representative
Columbus,GA
Summary
Customer Service Representative with 19+ years of experience in data entry and customer service. Well versed in customer support in high call volume environments. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
SparkHound, LLC
Baton Rouge, LA
10.2021 - 02.2022
- Provided rent and utility assistance to low-income renters that were experiencing financial hardship due to economic impacts of COVID-19
- Helps prevent evictions and utility disconnections to promote housing stability during ongoing COVID-19 pandemic
- Resolved customers issues in tech support
- Remote customer service
- Update customer information in customer service database during call
- Be informed of any changes in company policies
- Ability to work well as part of team environment and receive feedback from leaders to help improve metrics.
Customer Service Representative
Public Health
Columbus, GA
09.2021 - 10.2021
- Managed over 25 customer calls per day.
- Responds to caller questions via telephone regarding Coronavirus testing sites and vaccinations
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Collected and analyzed customer information to prepare product or service reports
- Exhibited high energy and professionalism when dealing with clients and staff
Senior Customer Service Representative
TSYS
Columbus, GA
12.2000 - 10.2019
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Update customer information in customer service database during and after each call
- Ability to work well as part of team environment and receive feedback from leaders to help improve metrics.
- Managed over 50 customer calls per day with fraudulent transaction, lost or stolen Credit Cards, name and address updates, payments and card activation.
- Researched and rapidly resolved client conflicts to maintain key accounts
- Escalated issues to proper supervisors when standard processes were not effective.
Education
High School Diploma -
Carver High School
Columbus, GA 06.1978 - 06.1978
Skills
Microsoft Office proficientundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
SparkHound, LLC
10.2021 - 02.2022
Customer Service Representative
Public Health
09.2021 - 10.2021
Senior Customer Service Representative
TSYS
12.2000 - 10.2019
High School Diploma -
Carver High School
06.1978 - 06.1978
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