Summary
Overview
Work History
Education
Skills
Timeline
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Sheree Spratt

St Louis,MO

Summary

Accomplished professional with experience in Customer Service and Human Resources. Adept in fostering excellent client relations, communication and delivering expert consultation. Skilled in analyzing data, compliance, labor relations and training.

Overview

25
25
years of professional experience

Work History

Senior Human Resources Executive - HRBP

FedEx Office
02.2006 - 01.2021
  • Analyzed trends and metrics in partnership with Senior Leadership to develop solutions and programs that addressed critical organizational needs.
  • Directed labor relations activities such as investigations, performance management and grievance resolution procedures.
  • Oversaw workforce planning efforts to ensure alignment between staffing levels, skills mix, and overall organizational strategy.
  • Implemented integrated talent management programs, enhancing the company's ability to attract and retain top talent.
  • Provided HR policy guidance and interpretation for employees and managers, ensuring consistent application across the organization.
  • Managed the following:FMLA, Payroll, Workers Comp claims, ADA and EEOC cases.

Customer Service Representative

Verizon Enterprise
07.1996 - 10.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products and services with accuracy and efficiency.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs and to deliver exceptional customer service.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor Of Arts - Marketing

Saint Louis University
St. Louis, MO

Skills

  • Customer Service
  • Sales
  • Product knowledge
  • Communication
  • Adaptability
  • HR policies and procedures
  • HR analytics
  • Organizational Culture
  • Employee Relations and Compliance
  • Recruitment and selection

Timeline

Senior Human Resources Executive - HRBP

FedEx Office
02.2006 - 01.2021

Customer Service Representative

Verizon Enterprise
07.1996 - 10.2005

Bachelor Of Arts - Marketing

Saint Louis University

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Sheree Spratt