Sheree Steiner
Belleville,MI
Summary
Driven by a results-focused approach, I enhanced workflow efficiency and patient satisfaction at Trinity Health IHA Medical Group through expert medical terminology knowledge and effective communication. Achieved significant productivity targets in prior authorization processing, mentoring staff, and improving clinical operations, demonstrating both leadership and technical proficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Authorization Specialist Medication II
Trinity Health IHA Medical Group
01.2016 - Current
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Clinical Coordinator
Trinity Health IHA Medical Group-Ann Arbor OB/GYN
09.2013 - 01.2016
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Developed and adjusted work schedules for 11 Medical assistant staff.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Medical Assistant
Trinity Health IHA Medical Group-Ann Arbor Ob/Gyn
09.2009 - 09.2013
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Medical Assistant Certificate - Medical Assistant
Ross Medical Education Center
4687 Washtenaw Ave, Ann Arbor, MI 4810808.2009
Skills
- Medical terminology expertise
- Insurance Verification
- Data entry proficiency
- Prior authorization processing
- Documentation And Reporting
- Effective communication skills
- Authorizations understanding
Certification
- Licensed Registered Medical Assistant - 6/1/2017-current day
Training Courses
Crucial Conversations 10/2014
CPR 2016
Customer graduate 6/2011
Customer leadership 5/2014
EAP Harassment prevention leader 10/2025
FMLA, STD and ADA-leader 9/2016
Annual OSHA training 9/2009
Performance review tool-leader 3/2015
Time and attendance training-leader 5/2016
Principle and practice supervisor 1-leader 12/2014
Timeline
Authorization Specialist Medication II
Trinity Health IHA Medical Group
01.2016 - Current
Clinical Coordinator
Trinity Health IHA Medical Group-Ann Arbor OB/GYN
09.2013 - 01.2016
Medical Assistant
Trinity Health IHA Medical Group-Ann Arbor Ob/Gyn
09.2009 - 09.2013
Medical Assistant Certificate - Medical Assistant
Ross Medical Education Center
- Licensed Registered Medical Assistant - 6/1/2017-current day
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