Sheree Turner
Program Manager
Alexandria,VA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Enrichment Program Manager
Baroody Camps
Falls Church, VA
10.2022 - Current
- Coaches team members on productivity strategies to accomplish challenging goals.
- Addresses and resolves technical, financial, and operational concerns by working with team members and directors.
- Interacts with school staff, families, and PTAs to identify business needs and requirements.
- Works with directors and program staff to develop and implement training programs to promote better learner experiences.
- Identifies program obstacles and communicates possible impacts to team.
- Completes performance evaluations for all Program Administrators while providing measurable feedback
School Account Manager
Baroody Camps
Falls Church, VA
08.2022 - 03.2023
- Addressed problems with communication, pricing, and service delivery to maintain and enhance client satisfaction.
- Acted as liaison and serves as the primary point of contact between company and school PTAs. Performs registration support, customer service, vendor relations, administrative support, and more to ensure school enrichment programs run safely and smoothly
- Interviewed and trained new staff on-site and online for various positions
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Liaised with marketing team to develop targeted campaigns.
- Created documents and templates for present and future use by staff
Administrative Assistant
Baroody Camps
Falls Church, VA
01.2022 - 01.2023
- Created online forms and webpages for use by future and current staff
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for President and department heads in company's voice.
- Created and maintained databases to track and record customer data using Jumbula and Quickbase.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created invoices, took payment, and maintained family accounts
- Using Excel, Google Sheets, and Air Table, created, filtered, and sorted sheets creating material for school staff
- Communicated with staff and checked-in daily through Slack, When I Work (WIW), and Zoom
HR Assistant
Baroody Camps
Falls Church, VA
04.2022 - 09.2022
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Completed reference checks and monitored staff training compliance reports
- Organized new employee orientation schedules for new hires.
Trauma Specialist
National Center For Children And Families
Washington, DC
11.2021 - 05.2022
- Provided support in deescalating youths in crisis and maintained their safety in the foster homes or in the community
- Provided after-hour support for youth and families to avoid abscondence, police intervention, and removal from placement
- Corresponded with community crisis intervention programs such as CHAMPS or Mobile Crisis Stabilization team
- Reported all critical incidents and unusual incidents to NCCF leadership team within 1 hour of the incident
- Participated in routine supervision with the Program Director and attends monthly department meetings
Family Support Worker
National Center Children For Families
Washington, DC
02.2020 - 11.2021
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Monitored in-person and virtual parent-child visits in the home and community to ensure interactions were safe and age-appropriate
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Contributed to court proceedings, advocating for child's best interests and recommending balanced solutions.
- Documented all contacts in District of Columbia's Statewide Automated Child Welfare System (FACES) within 24 hours.
Child Psych Specialist
Children's National - Main Hospital
Washington, DC
10.2018 - 02.2021
- Individually, provided direct quality care to up to 13 patients in a shift through daily monitoring and recording.
- Treated clients and families with respect and dignity.
- Provided prompt response to volatile situations and violent outbreaks while maintaining calm, professional, levelheadedness, and quick thinking to restore safety and security of patients, staff, and families.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Worked with self-harming and aggressive patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Provided feedback directly to director regarding effectiveness and suggested amendments to current policies and procedures.
- Maintained patient confidentiality and safety in accordance with all local and federal law using Kronos and company EMR
Patient Flow Coordinator
HCA Behavioral Health Access Response Center
Richmond, VA
10.2017 - 06.2018
- Maintained confidentiality of patient data and condition to safeguard health information using Meditech to access electronic medical records (EMR)
- Within a shift, responded to over 300 calls quickly, demonstrating quality customer service skills while keeping abandoned call rate below 1%.
- Worked closely with state community organizations, reading and summarizing preadmission screening for possible admission.
- Collected insurance and demographic information for patient placement
- Tracked and reported on all key indicators related to calls, assessments, and admissions.
Education
Bachelor of Science - Psychology
University of Mary Washington
Fredericksburg, VA 08.2013 - 05.2017
Skills
Program leadership
Performance monitoring
Policy and procedure improvements
Team leadership and direction
Documentation proficiency
Proficient in Microsoft Suite and Google Suite
Professional writing
Timeline
Enrichment Program Manager
Baroody Camps
10.2022 - Current
School Account Manager
Baroody Camps
08.2022 - 03.2023
HR Assistant
Baroody Camps
04.2022 - 09.2022
Administrative Assistant
Baroody Camps
01.2022 - 01.2023
Trauma Specialist
National Center For Children And Families
11.2021 - 05.2022
Family Support Worker
National Center Children For Families
02.2020 - 11.2021
Child Psych Specialist
Children's National - Main Hospital
10.2018 - 02.2021
Patient Flow Coordinator
HCA Behavioral Health Access Response Center
10.2017 - 06.2018
Bachelor of Science - Psychology
University of Mary Washington
08.2013 - 05.2017