Sheree Valentine
Yuma,AZ
Summary
Accomplished Sr Operations Manager with a proven track record at Foothills Bank, enhancing operations through strategic planning and productivity improvement. Expert in spearheading change management and fostering teamwork, I've significantly increased team productivity and customer satisfaction. Skilled in operations management and employee coaching, my leadership has driven seamless project executions and regulatory compliance.
Overview
21
21
years of professional experience
Work History
Sr Operations Manager
Foothills Bank a Division of Glacier Bank
09.2019 - Current
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
Retail Branch Manager
Foothills Bank a Division of Glacier Bank
11.2017 - 09.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Retail Banking Assistant Branch Manager
Foothills Bank, a Division of Glacier Bank
05.2016 - 11.2017
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
Assistant Financial Center Manager
Washington Mutual Bank
03.2004 - 07.2008
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Conducted thorough audits to ensure adherence to regulatory requirements, maintaining a compliant work environment.
Education
Associate of Science - Accounting
Arizona Western College
Yuma, AZ12.2025
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Employee coaching
- Change management
- Teamwork and collaboration
- Performance improvement
- Procedure optimization
Responsibilities
Coordinator/ Backup Coordinator: Complaint, Fraud, GLBA. Red Flag, Security, BSA (2019-2022)
Timeline
Sr Operations Manager
Foothills Bank a Division of Glacier Bank
09.2019 - Current
Retail Branch Manager
Foothills Bank a Division of Glacier Bank
11.2017 - 09.2019
Retail Banking Assistant Branch Manager
Foothills Bank, a Division of Glacier Bank
05.2016 - 11.2017
Assistant Financial Center Manager
Washington Mutual Bank
03.2004 - 07.2008
Associate of Science - Accounting
Arizona Western College
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