Sheree Walters
Cleves,US
Summary
To earn a professional position utilizing my organizational and effective communication skills.
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Overview
19
19
years of professional experience
Work History
Deputy Clerk Lead/Acceptance Agent
Hamilton County Clerk of Courts
03.2015 - Current
- Provided efficient and courteous service to customers at all times.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire processing and existing training programs.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Resolved escalated customer issues promptly, restoring trust in the brand and preventing potential loss of business.
- Coordinated daily operations for optimal results, ensuring smooth workflow and customer satisfaction.
- Improved customer service levels through the implementation of feedback-driven improvements to systems and procedures.
Leasing Agent/Application Specialist Manager
Downtown Property Management/
12.2010 - 03.2015
- Assist clients with applications for housing needs
- Assist applicants with services through HUD housing
- Monitored tenant compliance with lease terms and resolved disputes.
- Processed application and lease agreement by conducting rental history, credit check, and background check.
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.
- Met with current tenants to review and renew leases.
- Verified paperwork was completed accurately and in a timely manner.
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Managed and motivated employees to be productive and engaged in work.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Created manuals and published guidelines for proper use of systems.
Mail Carrier/Coder
United States Postal Service
02.2008 - 03.2009
- Processed mail daily to be distributed
- Deliver mail in a timely professional manner
- Worked with public and assisted customer needs
- Delivered high volume of mail daily in a timely and efficient manner.
- Sorted mail and packages according to delivery sequence.
- Collected outgoing mail along route, obtaining money for postage due.
- Obtained signatures on registered, insured and certified mail.
- Maintained accurate records of deliveries.
- Answered customers' questions about postal services and regulations.
- Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
Marketing Assistant/Receptionist
Miami Heights Chiropractic
06.2006 - 02.2008
- Met with large companies to set up lectures for their employees
- Assisted with detailed presentations summarizing key findings from quantitative research studies about healthier alternatives and life styles
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Monitored competitor activity, staying ahead of industry trends and identifying opportunities for growth.
- Provided customer service by answering questions about products or services, processing orders and handling complaints.
- Composed and posted online content on company website and social media accounts.
- Attended industry-related events to promote the company and build network.
Education
Certification in Human Resources Management - Human Resources Management
University of Phoenix
Phoenix, AZ05.2024
Completed Coursework Towards Associate in Arts Credits - Liberal Arts And Sciences
Cincinnati State Technical And Community College
Cincinnati, OhioBA of Science and Management -
University of Phoenix
Phoenix, AZ06.2025
Certification in Human Resources Management - Human Resources Management
University of Phoenix
Phoenix, AZ05.2024
Skills
- Recognized excellence in Customer Service skills
- Time management abilities
- Professionalism
- Active listening
- Public service
- Task prioritization
- Office administration
- Researching skills
- Team building
- Verbal communication
- Analytical thinking
- Administrative support
- Conflict resolution
- Ability to communicate effectively
- Critical thinking
- Team collaboration
- Decision-making
- Scheduling appointments
- Problem-solving aptitude
- Relationship building
- Office management
- Legal research
- Document review
- Interpersonal skills
- Schedule management
- Deadline management
Timeline
Deputy Clerk Lead/Acceptance Agent
Hamilton County Clerk of Courts
03.2015 - Current
Leasing Agent/Application Specialist Manager
Downtown Property Management/
12.2010 - 03.2015
Mail Carrier/Coder
United States Postal Service
02.2008 - 03.2009
Marketing Assistant/Receptionist
Miami Heights Chiropractic
06.2006 - 02.2008
Certification in Human Resources Management - Human Resources Management
University of Phoenix
Completed Coursework Towards Associate in Arts Credits - Liberal Arts And Sciences
Cincinnati State Technical And Community College
BA of Science and Management -
University of Phoenix
Certification in Human Resources Management - Human Resources Management
University of Phoenix
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