Shereece Wright
Ruther Glen,VA
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
13
13
years of professional experience
Work History
CNA
Bowling Green Health & Rehabilitation Center
Bowling Green , VA
2021.10 - 2024.07
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
Central Supply Coordinator
Bowling Green Healthcare & Rehabilition Center
Bowling Green , VA
2021.10 - 2024.07
- Planned, organized and monitored the daily operations of the Central Supply Department.
- Maintained accurate inventory records for all items in the Central Supply Department.
- Assisted with purchasing supplies and equipment to ensure adequate inventory levels were maintained.
- Developed policies and procedures to improve operational efficiency within the department.
- Conducted regular audits to ensure compliance with established standards and protocols.
- Ensured that medical staff had access to necessary supplies in a timely manner.
- Tracked orders from vendors, processed invoices, and verified accuracy of shipments received.
- Coordinated delivery schedules for incoming goods, including hazardous materials.
- Managed special projects related to ordering, stocking or disposing of medical supplies.
- Provided training on proper handling and storage of medical supplies to new employees.
- Monitored stock levels through periodic physical inventories and communicated results to management team as needed.
- Resolved customer complaints regarding supply shortages or discrepancies in orders received.
- Performed regular maintenance checks on equipment used for storing or distributing medical supplies.
- Created reports documenting departmental activities such as spending trends, order status updates and product usage analysis.
- Participated in meetings with procurement personnel regarding upcoming purchases or changes in inventory requirements.
- Analyzed data collected from supplier sources in order to identify cost savings opportunities.
- Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
- Set and administered supply budgets and tracked all expenses.
- Recorded sterilizer test results in job-related software.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Rotated stock to maintain uninterrupted supply support for assigned areas.
Customer Service Representative
Alorica
Fredericksburg , VA
2016.06 - 2021.10
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Cashier and Cook
Waffle House Restaurant
Ruther Glen , VA
2011.08 - 2016.05
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Grilled and deep fried various foods from meats to potatoes.
- Used standardized recipes and other instructions to prepare food.
Education
Certified Nursing Student - Nursing Assistance
Germanna Community College
Locust Dale, VA2021-08
High School Diploma -
Caroline High School
Milford, VA2010-06
Skills
- Maintaining confidentiality
- Complex Problem-Solving
- Patient Care
- Compassion and Empathy
- Feeding Assistance
- Toileting assistance
- Compassionate communication
- Direct Patient Care
- Patient-focused care
- Transporting patients
- Patient Relations
- Assisting with personal grooming
- Ambulation Assistance
- Calm and level-headed under duress
- HIPAA Compliance
- Family support and assistance
- Product Knowledge
- Appointment Scheduling
- Data Entry
- Conflict Mediation
- Call Center Operations
- De-Escalation Techniques
- Active Listening
- Call triaging
Timeline
CNA
Bowling Green Health & Rehabilitation Center
2021.10 - 2024.07
Central Supply Coordinator
Bowling Green Healthcare & Rehabilition Center
2021.10 - 2024.07
Customer Service Representative
Alorica
2016.06 - 2021.10
Cashier and Cook
Waffle House Restaurant
2011.08 - 2016.05
Certified Nursing Student - Nursing Assistance
Germanna Community College
High School Diploma -
Caroline High School
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