Shereef Jiang
Long Island City,NY
Summary
Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives, Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Technician
Momentum
02.2025 - Current
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Used CentralReach to document patient information, progress notes, and treatment plans.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Restaurant Waiter, Bartender Apprentice, Packer
Tony Sushi Inc.
05.2021 - 09.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Bachelor’s Degree - Psychology
Mercy University
New York, NY05-2026
HS Degree -
Quest To Learn
New York, NY06.2021
Skills
- Workflow Coordination
- Adaptable and Flexible
- Providing Feedback
- Operational Efficiency
- Cool Under Pressure
- Intervention management
- Time management
- Cultural sensitivity
- Flexibility and adaptability
- Case management
- Problem-solving
- Clear communication
- Communication
Awards
Science Award
Certification
- Behavior Support Training - January 28, 2025
- Human Resources Job Simulation Training - Human Resources
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Interests
- Watching Movies and TV Shows
- Reading
- Music
Timeline
Behavior Technician
Momentum
02.2025 - Current
Restaurant Waiter, Bartender Apprentice, Packer
Tony Sushi Inc.
05.2021 - 09.2024
Bachelor’s Degree - Psychology
Mercy University
HS Degree -
Quest To Learn
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