Shereen Behdar
Frisco,TX
Summary
I value all opportunities to learn, lead, manage, and educate.
I am a detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. I am passionate in creating satisfactory experiences for guests in all areas. As a representative of any team, I aim to create a positive, welcoming atmosphere for all guests while assisting and accommodating their needs. I am aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
7
7
years of professional experience
Work History
Front Desk Sales Associate
Neon Cycle and Strength
07.2024 - Current
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
Front Desk Sales Associate
BODYBAR Pilates
07.2024 - Current
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
- Assisted in training new team members on company policies and best practices for optimal performance.
- Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
- Coordinated guest reservations with accuracy to ensure a seamless booking experience.
- Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
- Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.
Guest Experience Team Leader
First Choice Chiropractic Health & Wellness Center
03.2023 - Current
- Monitored lobby area for cleanliness and safety concerns.
- Coordinated with other departments such as maintenance or security to resolve any problems that may arise.
- Attended meetings related to guest experience improvement efforts.
- Developed relationships with repeat customers to ensure loyalty and satisfaction.
- Updated records in the PMS after each shift was completed.
- Greeted guests upon arrival and provided excellent customer service.
- Answered phone calls from guests inquiring about availability or making reservations.
- Addressed guest inquiries, requests, and complaints in a timely manner.
- Assisted with special projects related to guest experience initiatives.
- Managed front desk operations including cash handling and credit card transactions.
- Led weekly team meetings to discuss customer feedback and plan strategies to improve the guest experience.
Swim Coach
Texas Ford Aquatics
02.2024 - 06.2024
- Conducted stroke analysis, technique improvement, and skill development lessons for swimmers.
- Provided feedback on race strategies to swimmers before events.
- Observed swimmers during practices to ensure safety and correct any errors in technique or form.
- Collaborated with other staff members to develop long-term goals for the program.
Social Media Manager
First Choice Chiropractic Health & Wellness Center
03.2023 - 06.2024
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Organized events or webinars related to the company's products or services.
- Ensured compliance with company policies when publishing content online.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
Veterinary Assistant
121 Animal Hospital
10.2023 - 12.2023
- Cleaned and sterilized exam rooms between appointments.
- Provided emotional support to pet owners during difficult times.
- Recorded patient food and water intake and output levels on a daily basis.
- Dispensed medications orally or topically as directed by veterinarian.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
Ranch Manager
Westin Ranch
01.2023 - 12.2023
- Identified, hired, and trained personnel to carry out daily operations on the ranch.
- Maintained accurate records related to ranch activities including payroll, inventory, expenses.
- Performed routine maintenance tasks on farm machinery such as tractors or irrigation systems.
- Inspected ranch property and identified areas of improvement.
- Developed marketing campaigns to promote products from the ranch in local markets.
- Developed and implemented operational plans for efficient management of the ranch.
Restaurant Hostess
Lombardis Restaurant
08.2022 - 11.2022
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Physical Therapist Intern
Stonebridge Chiropractic
05.2022 - 08.2022
- Educated patients on proper posture and body mechanics to prevent injury.
- Performed administrative duties including scheduling appointments, answering telephones, filing paperwork and managing inventory of supplies.
- Observed physical therapists during patient treatments to gain experience in diagnosis and treatment techniques.
- Conducted group exercise classes for individuals with similar diagnoses or conditions under the guidance of a physical therapist.
- Provided manual therapy interventions such as soft tissue mobilization, joint mobilizations and manipulation techniques.
- Attended staff meetings to discuss cases, treatments plans and strategies for improving quality of care.
- Implemented evidence-based practices into daily clinical routines when appropriate.
Front Desk Receptionist
Plano Athletic Club
05.2021 - 08.2021
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Personal Trainer/Certified Group Fitness Instructor
Texas Family Fitness
08.2020 - 01.2021
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Organized group classes for small groups or large groups depending on client's preferences.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Assisted clients in setting realistic short-term and long-term goals.
- Recommended products such as dietary supplements or heart rate monitors when necessary.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Created nutritional plans that support overall health goals of clients.
- Demonstrated various exercises with the use of free weights and machines.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
Kids Club Associate
Texas Family Fitness
11.2019 - 02.2020
- Responded promptly to inquiries from customers regarding Kids Club services or policies.
- Provided quality customer service to children and parents.
- Created daily reports on attendance numbers and activities conducted in the club.
- Developed relationships with children and families to ensure their satisfaction with the Kids Club services.
- Assisted in resolving any complaints received from customers in a professional manner.
- Supervised children in the play area at all times to ensure safety regulations were followed.
Hostess/Server
Stonebriar Country Club
08.2019 - 01.2020
- Greeted customers and provided them with menus.
- Greeted guests warmly upon arrival, seating them promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Monitored customer satisfaction levels throughout their meal experience.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Resolved any customer complaints or issues quickly and professionally.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Cashier/Lead Customer Service Representative
Babes Chicken
12.2018 - 05.2019
- Participated in weekly team meetings to discuss new initiatives or strategies.
- Developed strategies for improving customer service standards and increasing efficiency.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Assisted customers with inquiries, returns, exchanges, refunds, and other transactions as needed.
- Performed opening and closing duties such as setting up registers, counting money.
Certified Lifeguard
Frisco Athletic Center
06.2018 - 09.2018
- Demonstrated proper rescue techniques and CPR and AED training when needed.
- Educated patrons on safety procedures while participating in water activities within their skill level range.
- Administering first aid when required during an emergency situation.
- Provided professional customer service to guests while on duty.
- Completed incident reports accurately and promptly when needed.
- Greeted patrons as they arrived at the pool area and assisted with any questions or concerns.
- Monitored swimmers to ensure safety, enforcing pool rules when necessary.
Cashier/Customer Service Representative
Chic-Fil-A
06.2017 - 08.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
Education
Bachelor of Science - Nursing
Southern Methodist University
Dallas, TXSkills
- Team Management
- Guest Relations
- Strong leadership
- Delegation and Supervision
- Complaint Handling
- Guest communication
- Hospitality and service knowledge
- Guest conflict resolution
- Team member development
- Lesson development
- Group and individual instruction
- Key decision making
- Lesson Planning
- Training and mentoring
Timeline
Front Desk Sales Associate
Neon Cycle and Strength
07.2024 - Current
Front Desk Sales Associate
BODYBAR Pilates
07.2024 - Current
Swim Coach
Texas Ford Aquatics
02.2024 - 06.2024
Veterinary Assistant
121 Animal Hospital
10.2023 - 12.2023
Guest Experience Team Leader
First Choice Chiropractic Health & Wellness Center
03.2023 - Current
Social Media Manager
First Choice Chiropractic Health & Wellness Center
03.2023 - 06.2024
Ranch Manager
Westin Ranch
01.2023 - 12.2023
Restaurant Hostess
Lombardis Restaurant
08.2022 - 11.2022
Physical Therapist Intern
Stonebridge Chiropractic
05.2022 - 08.2022
Front Desk Receptionist
Plano Athletic Club
05.2021 - 08.2021
Personal Trainer/Certified Group Fitness Instructor
Texas Family Fitness
08.2020 - 01.2021
Kids Club Associate
Texas Family Fitness
11.2019 - 02.2020
Hostess/Server
Stonebriar Country Club
08.2019 - 01.2020
Cashier/Lead Customer Service Representative
Babes Chicken
12.2018 - 05.2019
Certified Lifeguard
Frisco Athletic Center
06.2018 - 09.2018
Cashier/Customer Service Representative
Chic-Fil-A
06.2017 - 08.2017
Bachelor of Science - Nursing
Southern Methodist University