Shereen Williams
Dover ,DE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Director
Verizion
02.2021 - Current
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
Project Director
Hockessin Community Center
07.2017 - 01.2020
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Oversaw up to 40 projects simultaneously without sacrificing standards.
- Hired and managed consultants, contractors and sub-contractors to complete project tasks.
- Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
- Developed project control roadmap to guide various projects.
- Led preparation of bid packages and associated scopes of work, appendices and exhibits.
- Monitored project and program quality to meet audit expectations.
- Traveled to other company locations for temporary assignments, meetings or training.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Directed project design functions, developed proposals and conversed with customers and funders.
- Monitored project progress, identified risks and took corrective action as needed.
Psychiatric Social Worker II
State Of Delaware, Delaware Health And Social Services
06.2018 - 02.2019
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Presented clinical documentation and observations to interdisciplinary team.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Facilitated family therapy sessions between children, caregivers, and siblings to remediate conflict and build healthy relationships.
Program Manager
Refocus Africa
03.2014 - 05.2018
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Education
MBA - Business Administration/Innovation Management
Temple University
Philadelphia, PA01.2020
Bachelor of Science - Social Work
Delaware State University
Dover, DE01.2013
Skills
- Led the development and execution of technical education programs, setting vision and strategy to achieve positive outcomes
- Collaborated with internal and external program managers, instructional designers, technical writers, and facilitators to deliver effective developer education programs
- Established a culture of learning that prioritized inclusion and diversity in teams, interactions, and learning models
- Forged strong partnerships with Emerging Talent, Engineering domains, and Support teams, ensuring continuous feedback loops to address critical challenges
- Transformed onboarding and continuing education learning into a product-led, user-focused experience, incorporating relevant KPIs to measure learning impact and optimize modules
https://www.linkedin.com/in/shereen-williams-mba-3391963a/
Certification
- Scrum Master, Certification
- PMI-ACP- Program Management Professional Certification
- Qualtrics
- Decipher
- Alida
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
- Microsoft Project
- Powerpoint
- Monday.com
- Clickup
- Notion
- Miro
Timeline
Program Director
Verizion
02.2021 - Current
Psychiatric Social Worker II
State Of Delaware, Delaware Health And Social Services
06.2018 - 02.2019
Project Director
Hockessin Community Center
07.2017 - 01.2020
Program Manager
Refocus Africa
03.2014 - 05.2018
MBA - Business Administration/Innovation Management
Temple University
Bachelor of Science - Social Work
Delaware State University
Similar Profiles
Dontavia DunbarDontavia Dunbar
Sales Representative at Verizion WirelessSales Representative at Verizion Wireless
Rana MayesRana Mayes
Sales Representative at Verizion WirelessSales Representative at Verizion Wireless
Marquis LewisMarquis Lewis
IT Technical Support Specialist at Verizion WirelessIT Technical Support Specialist at Verizion Wireless