Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shereena Gaston

Chesapeake,VA

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being. I have great ambition.

Compassionate Case Manager experienced in housing in all type of environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Case Manager

Virginia Beach Housing Resource Center
08.2024 - Current
  • Interview and evaluate prospective clients for services using risk assessment tools and determine eligibility for services and conduct new intake.
  • Connect clients to available resources that reduce likelihood of homelessness,including public benefits,employment services and legal services.
  • Frequently follow-up and document client progress while maintaining up to date paper and electronic case file.
  • I have the knowledge of,and experience with,New York City housing and public assistance systems.
  • Proficient with the Microsoft office and CARES
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Case Manager

Samaritan Village
08.2020 - 05.2024
  • Interview and evaluate prospective clients for services using risk assessment tools and determine eligibility for services and conduct new intake.
  • Connect clients to available resources that reduce likelihood of homelessness,including public benefits,employment services and legal services.
  • Frequently follow-up and document client progress while maintaining up to date paper and electronic case file.
  • I have the knowledge of,and experience with,New York City housing and public assistance systems.
  • Proficient with the Microsoft office and CARES
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Case Manager

Childrens Community Services
08.2016 - 02.2020
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
  • Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
  • Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.

Case Manager Specialist

Good Shepards
09.2014 - 10.2017
  • Completed regular visitations to check on children, families and home environments.
  • Checked with newly placed children frequently to support comprehensive success and assimilation.
  • Acted as advocate for children in over one hundred court settings.
  • Established parental eligibility through frequent meetings and reviewing information.
  • Updated multiple case records daily with all client contacts and information.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.

Education

Bachelor of Arts -

Brooklyn College
Brooklyn, NY
05-2019

Skills

  • Microsoft Office skills include Word Excel and Outlook PowerPoint, data bases, spreadsheets and word )
  • Excellent work ethic and responsible with personal time management (10 years)
  • Provide information to customers in a positive and pleasant manner (10 years)
  • Listen carefully to customers to help resolve their concerns (10 years)
  • Data Entry / Entering and outputting large amounts notes
  • Case management
  • Affordable housing
  • Communication skills
  • Fair housing regulations
  • Computer skills
  • Problem-solving
  • Affordable Housing Knowledge
  • Social services
  • Referrals and networking
  • Rehousing
  • Homelessness solutions

Certification

  • Mandated reporter Certification
  • Mental Health first aide
  • Narcan Certified


Timeline

Case Manager

Virginia Beach Housing Resource Center
08.2024 - Current

Case Manager

Samaritan Village
08.2020 - 05.2024

Case Manager

Childrens Community Services
08.2016 - 02.2020

Case Manager Specialist

Good Shepards
09.2014 - 10.2017

Bachelor of Arts -

Brooklyn College

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Shereena Gaston