Sheree O. Padgett
Communications Specialist
Charlotte,NC
Summary
Extensive expertise in public relations, crisis negotiations, customer service; excellent communication and interpersonal skills, familiarity with radio communications/dispatch procedures and computer equipment. Maintained composure effectively while handling customer services, complaints, and emergencies, establishing and maintaining effective working relationships with co-workers and the general public. Extensive knowledge in communications and logistics of the large-scale city and county-wide events and training opportunities. A wealth of experience in agency-wide planning for annual events, parades, ceremonies, and banquets. This knowledge also includes logistics of staffing, facility accommodations, and catering. Also, experience with ascertaining sponsorships from dealers, manufacturers, and restaurants.
Overview
4
4
Certifications
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Police Records Technician
Charlotte Mecklenburg Police Department
Charlotte, NC
10.2019 - 01.2020
- Responsible for community communications, interacting with community members in high emotional settings, generating arrest reports and oversight of archives, disseminating two reports, communications with representatives from governmental and legal departments, and executing background checks for federal and military organizations.
- Solely Responsible for background checks department-wide for CMPD Command Staff ranking Captain and above.
- Provides investigative analysis to determining agency ability to access background records analyzing and verifying ability to view internal confidential reports.
- Consistently tapped to mitigate by providing communications and comprehensive information to citizens in distress and emotional heights, applying knowledge of advanced communication skills for de-escalation, and expertise of CMPD policies and practices to arrive at positive solutions for civilians.
- Contacted document requestors and obtained additional information required to process document requests.`
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Maintained 100% efficiency for large record volume organization.
Police Investigative Technician
Charlotte Mecklenburg Police Department
Charlotte, NC
07.2016 - 10.2019
- Daily responsibilities include assisting citizens with concerns and questions about police functions.
- Completing necessary reports and paperwork in regards to investigations that are in early stages.
- Entering reports into records management systems.
- Providing citizens with appropriate resources for their needs.
- Documentation of issues, supported with research for officers, detectives, sergeants, lieutenants, captain, and major for problem solving.
- Research information using KBCOPS, I-Net viewer, NCAWARE, DCI I and II.
- Attending community events such as community watch meetings, sporting events, and community coordinator special events.
- Assisted in providing breakfast and lunch provisions during recent riots and protests at headquarters.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Armed Nuclear Security Services
Securitas Critical Infrastructures
York, SC
03.2016 - 04.2016
- Protect facilities and personnel from catastrophic crises and attacks.
- Provided communications and logistics for Duke Power’s nuclear training drills.
- Ensure employees utilize safety precautions.
- Maintain order while security measures are in place in numerous situations.
- Conducted random vehicle searches to prevent import of weapons, contraband and prohibited items.
- Controlled entry processing of all individuals into protected and vital areas by verifying identity and authorization to enter.
- Responded quickly to incidents and assessed active situations for security concerns.
Telecommunicator
Gaston County Police Department
Gastonia, NC
02.2010 - 03.2016
- Receive routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, animal control, home health, or general information concerning addresses and nature of problems.
- Routinely chosen to provide communications for events such as parades and county-wide school commencement ceremonies, including ten thousand or more attendees.
- Monitor and regulate multi-agency rapid deployment scenarios, and preplanned tactical deployments.
- Assisted in planning department’s awards ceremonies, annual memorial ceremony/breakfast, and Christmas dinners.
- Operate equipment to maintain contact with law enforcement personnel and other law enforcement units; dispatch officers to answer requests for assistance, receive and transmit information and messages.
- Manage equipment to sustain interaction with law enforcement personnel dispatching fire department, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency management personnel.
- Operate Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal history, vehicle identification, NCIC hot files, missing persons, license plate records, driver history, and query system for pawnshop transactions and related work.
- Maintain in-house computer database and communications log and reports including nature of calls, actions taken, and times involved.
- Generated over 1,200 reports for recovered or stolen property, missing persons, and residential checks.
Pharmacy Cashier
Rite Aid Pharmacy
Bel Air, MD
02.2008 - 02.2010
- Received written prescription or refill request and verified accuracy and completeness of information.
- Maintained proper storage and security conditions for medicines.
- Answered telephones: responded to inquiries and needs.
- Filled bottles with prescription medications and type and affix labels.
- Assisted customers by answering simple questions, locating items, or referring them to pharmacist for medication information and drug interactions.
- Priced and filed prescriptions that had been filled.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges as needed.
- Verified over $500 of cash and credit payments daily.
Bank Teller
Aberdeen Proving Grounds Federal Credit Union
Bel Air, MD
02.2007 - 01.2008
- Processed transactions for deposit, shares, loan, money market, and investment accounts.
- Balanced currency and money transactions.
- Processed payments, provided financial advice and loan assistance.
- Recorded all transactions promptly, accurately, and in compliance with bank procedures.
- Balanced cash drawer daily.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by 20%.
Education
High School Diploma -
Stephen Decatur High School
Berlin, MD 08.2003 - 06.2005
Skills
Dispatchingundefined
Affiliations
Maryland State Firefighter
Certification
- MCTFT Command and Control Training Certification
Training
- KBCOPS training
- NCAWARE training
- Basic Hostage Negotiator training
- Emergency Medical Technician-Basic Level for Maryland and North Carolina training
- Emergency Medical Dispatch and Emergency Fire Dispatch training
Timeline
Police Records Technician
Charlotte Mecklenburg Police Department
10.2019 - 01.2020
Police Investigative Technician
Charlotte Mecklenburg Police Department
07.2016 - 10.2019
Armed Nuclear Security Services
Securitas Critical Infrastructures
03.2016 - 04.2016
Telecommunicator
Gaston County Police Department
02.2010 - 03.2016
Pharmacy Cashier
Rite Aid Pharmacy
02.2008 - 02.2010
Bank Teller
Aberdeen Proving Grounds Federal Credit Union
02.2007 - 01.2008
High School Diploma -
Stephen Decatur High School
08.2003 - 06.2005
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